Service Representative Customer

Rashaun Gilner

********@*****.*** 216-***-**** Euclid, OH

SUMMARY

Seasoned Customer Service Representative with 7 years of experience in healthcare settings and call centers. Excelled in resolving customer inquiries and managing high-volume calls, consistently meeting performance standards. Seeking a Customer Service Representative role to leverage proven patient care coordination, empathy, and problem-solving skills.

WORK EXPERIENCE

Cleveland Clinic

Aspen Dental Remote

Customer Service Representative Feb 2022 -Present

• Responded to customer inquiries and concerns, providing empathetic and effective solutions that increased client satisfaction.

• Managed scheduling for new patient appointments, supporting the organization's goals for service quality and operational efficiency.

• Executed various tasks as assigned by Call Center Leadership, demonstrating flexibility and productivity in a fast-paced environment.

Cigna Health Remote

Patient Care Specialist Apr 2021 - Feb 2022

• Delivered detailed explanations of pharmacy benefits to patients, improving their grasp and use of healthcare services.

• Utilized active listening and problem-solving skills to evaluate and resolve patient inquiries, maintaining meticulous records of interactions.

• Addressed patient concerns with empathy, escalating complex cases to the relevant departments for prompt resolution.

Insight Global Remote

Customer Service Representative Oct 2020 - Mar 2021

• Processed a substantial number of inbound inquiries and unemployment claims, ensuring precision in documentation and compliance with procedural standards.

• Improved customer satisfaction by analyzing service trends and suggesting enhancements that fostered client loyalty.

• Achieved and sustained company benchmarks for performance, showcasing dedication to service excellence and reliability.

Amazon Euclid, OH

Fulfillment Associate Oct 2018 - Sep 2020

• Selected and packaged orders with precision, upholding strict quality control measures.

• Sorted packages effectively to optimize alignment with delivery routes.

• Organized orders diligently, supporting the achievement of committed delivery schedules. RelateCare Cleveland, OH

Call Center Patient Scheduling Representative Jun 2017 - Sep 2018

• Streamlined patient routing to suitable physicians through meticulous telephonic screenings, optimizing appointment allocation and care coordination.

• Maintained data accuracy in patient pre-registration and verified insurance coverage, contributing to enhanced patient comprehension and satisfaction with educational support. EDUCATION

Heart to Heart

Certified Nursing Assistant, Nursing

Cleveland, OH

Aug 2017

Nation High School

General Education Diploma, General Education

Hiram, OH

2010

Broadview Multicare Center

Certified Nursing, Nursing

Parma, OH

2004

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