Service Representative Customer (Remote)
Resume:
Adama Taylor
I am seeking a position as a Remote Customer Service Representative; where I can
apply my communication, conflict resolution, and computer skills to help a company maintain outstanding customer care and reach company goals. 742 Shaw Avenue
Monroeville, PA 15146
********@*****.***
EXPERIENCE
ComFor Care, Pittsburgh, PA — Certified Nurses Aide April 2024 - PRESENT
● Follow HIPAA regulations to maintain confidentiality of sensitive information.
● Complete Daily Documentation: drug administration; vitals; and chart daily progress.
● Plan and prepare meals according to a special diet.
● Deliver Direct Care to patients, assisting with bathing, feeding, grooming and daily tasks.
.
Personal Choice Quality Care, North Versailles, PA — Administrative Assistant
August 2020 - April 2024
● Used Microsoft Word, Power Point, and Excel daily.
● Managed multiple tasks and calls and relayed information sufficiently.
● Followed HIPAA and Employee/Employer Confidentiality Protocol: and kept documents secure concerning Patient Information, Employee Application, and Company Finances to ensure no information was compromised.
● Served as primary point of contact for operational and administrative inquiries.
● Screened incoming calls to direct them to the appropriate personnel.
● Interviewing and assessing potential employees and clients.
● Mediate employee and client concerns to ensure that all needs are met. Personal Choice Quality Care, Murrysville, PA — Certified Nurse Aide
September 2009 - June 2013
● Visited Various Elderly clients in their homes to assist in daily needs.
● Provided Reliable Care with consistency.
● Treated every person with respect to their cultural diversity.
● Transported Clients to Appointments and Recreational Activities and Events.
SKILLS
● Customer Relations
● Answer Calls
● Conflict Resolution
● Database
Administration
● Advanced Microsoft
Office Suite
● Excel Spreadsheets
Knowledge
● Data Collection
● Data Evaluation
● Data Entry
● 10-Key
LANGUAGES
English
EDUCATION
Sanford Brown, Monroeville, PA —
February 2011 -2013
Surgical Technology
CCAC, Turtle Creek — Certification
February 2002
Certified Nurses Aide
ITT TECHNICAL INSTITUTE, Monroeville, PA
February 1998
Electronics Engineering
PROJECTS
MahDra World Records, Glassport, PA
September 2023-Present
CEO of MahDra World Records
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