Customer Service High School
Resume:
ANTINEEK
ANDREWS
Washington, D.C.
Email: **********@*****.***
QULIFICATIONS
Detailed-oriented and excellent communication skills. Strong Customer Service] Strong written and oral Communication skills] Package and log management] Manage phone line system] [Microsoft Windows]
EXPERIENCE
Compass Concierge
Organization with maintaining accurate packages logs along with arriving and out-going UPS FED EX and Amazon.
Corresponding with building management with latest events in the area though emails this ensure tenant are aware of up in coming events.
Receiving maintenance request from tenants, also reviewing maintained logs to ensure request are done in a timely manner.
Interacting with an enthusiastic engagement with tenants answering questions that may arise.
2 years as a concierge with oral and written communication skills
Brenda’s Heritage Hair Salon - Maryland, Temple Hills
Cosmetologist: Aug 2003 to Current:
Delivering fast, friendly and knowledgeable service for routine questions and service.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Consulted with customers regarding needs and addressed concerns, along with current trending haircut, hair coloring technique.
Bookkeeping task with salons retail products and inventory, keeping track of salons daily finances of operations.
CUSTOMER SERVICE ASSOCIATE Washington Sports, Columbia Heights 07/2018 to 04/2020
Respond to telephone inquiries providing quality service to customers and associates, inquiring about the availability of products and memberships
Listen attentively to caller needs to ensure a positive customer experience
Access memberships apron guest arrivals though the systems, look up products, as was greeting new members and getting them signed up based on new guest needs.
Strive for quick complaint resolution commended by supervisor for the ability to resolve complaints in a timely manner.
FLEX DELIVERY SERVICE, DC Amazon 04/2020 to Current Part Time.
Complete pre and post-trips safety inspections recording and reporting any defects or malfunctions
Verify contents and inventory though Flex app for shopper’s request.
Practice safe and secure loading methods to avoid damaging goods
Update all necessary paperwork for accuracy before delivering to customer.
Delivering Amazons good to destination though safety and precaution
EDUCATION
Eastern Senior High School - Washington, DC High School Diploma
06/1991
Spectrum Hair Academy Alexandria, VA 09/1991 to 05/1992
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