Data Entry Assistant

Miriam Villanueva

Cell: 917-***-**** Email: **********.********@*****.***

SUMMARY OF QUALIFICATIONS

More than twenty-five years of extensive experience in administrative/executive support within the family shelters, medical/hospital settings. During my professional career I obtained experience in working with Chairman, top level physicians and managers. To my advantage I am proficient with Microsoft Word, Excel, PowerPoint, Group Wise/Out-Look, EZ-Time Kronos System, EMEDNY System, eChamp and am Bilingual in Spanish.

WORK EXPERIENCE

Volunteers of America – Legacy Family Shelter - CM Supervisor

September 2024 – September 2025

Supervising Case Managers and evaluating their expertise in all areas of case reviews.

Making sure staff develops a good client relationship to be certain what areas the clients might need assistance with.

Running demographics reports on a weekly basis to be certain all areas are maintaining the proper percentage rate and if not address accordingly.

Directing maintenance workers to inspect all units accordingly to be certain all units pass inspection as mandated by DHS.

Heavy interaction with NYCDOE and reviewing students' attendance reports/complying and following up with parents should any discrepancy arise. Maintaining good percentage rates.

Maintaining a log of all newborn and ACS cases and addressing all issues as needed.

Following up on all curfew violations and reiterating the code of conduct regulations.

Keeping all FDNY Fire Alarm Logbooks updated with all mandatory requirements as needed.

Instructing all Front Desk Monitors to be vigilant to all their surroundings and maintaining a professional demeanor at all times.

All progress notes conducted in CARES system

Conduct meetings to keep all staff abreast with any new requirements arising

Keeping staff informed of all necessary trainings to be able to perform their tasks efficiently.

Keeping log with all supplies as needed in the office

Maintaining a great attitude each day to get the work done with a smile :)

HELP USA Family Shelter - SS Director (HPD) Brooklyn, NY

May 2022 – August 2024

As the facilities Director I demonstrated the ability to resolve all problems or challenges in a creative manner while always keeping composure of leadership.

Show the sensitivity balance of both compassion and firmness while respecting the experiences of each family entering the shelter system who suffered displacement due to fire, eviction notices and hazardous unlivable conditions determined by HPD.

Demonstrated full control of teamwork with superb communicative and professional skills to partners and all clients entering the facility.

Develop the understanding and process needed to provide all asylum seekers with correct community services and/or needs.

As a SS Director, I would emphasize the ability to multitask and show complete composure during time of crisis intervention.

Completing intake families interview and uploading information into AWARDS systems immediately after meeting.

NYCDOE follow-ups with children attendance record making sure all parents adhere to NYCDOE mandated attendance records percentages.

Monitoring all case managers clients progress notes and/or files and addressing any specific challenges or concerns being faced caused to displaced families.

Other relevant skills possessed in my role to name a few are: organized, efficiency, active listening, conflict resolution, punctual, great personality and attention to detail

Heavy contact with HRA and all Immigration Offices including courts assignments for asylum seekers.

Belt Park Family Shelter - Social Services Director/CM Supervisor (DHS) Jamaica, NY

January 2019 – May 2022

As the SSD I wore many hats but most importantly I supervised and trained newly hired Case Managers and reviewed their assigned cases to ensure all documentation and requirements were met.

I was certain that my staff worked collaboratively with families in DHS shelters to help them secure new housing.

Identify their barriers to independent living, leverage their strengths, work together to overcome these obstacles through direct service or referrals

Conducted Psychosocial Assessments, Intake Coordination, Individual Living Conditional Reviews, Specific Assessments and Strategy that best fits family’s needs

Reviewed existing information from individual family in the CARES/AWARDS system for accuracy and to gather background information.

Met each adult within the family composition to be certain each step of an eligible or ineligible determination is explained, within 48 hours of entry.

Assisted families with enrolling children in school or daycare and maintained close contact with BOE liaison to keep tract of student’s attendance.

Inspected each family unit to ensure all safety requirements were met and required notifications were posted for units with a crib.

Supported families with housing applications, including NYCHA housing and other programs available that best fit their needs.

Partnered with NYC Catholic Charities to assist families with receiving proper legal assistance in obtaining asylum and other immigration services.

New York Community Hospital, Brooklyn, New York

Executive Office Director/Manager/Social Worker Dept of Anesthesia

September 2013 – December 2018

Worked closely with 7 anesthesiologists and supported with their daily input of all cases and surgeries scheduled.

Handed all billing needs, ensured that all documents were accurately completed for payment processing.

Responsible for filing all member assessments in compliance with HIPPA requirements.

Provided excellent customer service when interacting with HHA and all members of the Anesthesia Team

Interviewed and trained candidates for available positions.

Responsible for Petty Cash and reconciling all spending with receipts.

Communicated with insurances providers to secure payment for all services rendered including insurance verification, specific coverage & authorizations, and inputting notes in Empower System as mandated.

Responsible for all Managerial Administrative Duties perform delegated functions daily by providing support and communicating with members of the health care team, patients and families, in accordance with all existing regulatory and hospital standards, policies and procedures.

EDUCATION

Christian University Philippians 4:13 9/2024 - Present

Master’s Degree – Social Services Vineland, NJ 08362

Christian University Philippians 4:13 9/2023 - 09/2024

Bachelor’s Degree – Social Services Vineland, NJ 08362

Diploma Awarded

American Intercontinental University 05/2006 – 06/2008

Business Management in Healthcare Hoffman Estates, IL

Associate's degree Diploma Awarded

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