Human Resources Data Entry

BÉLISE MUJENEZA

Ottawa, ON

+1-613-***-**** ️ *********@*****.***

Bilingual: English & French

Professional Profile

Bilingual administrative and client-focused professional with over 10 years of combined

experience in office management, human resources, legal compliance, and

executive support. Proven track record in managing daily office operations,

coordinating logistics, and supporting executives, boards, and committees in both

Canada and internationally. Skilled in data and file management, travel coordination,

and meeting support. Adept at fostering efficient, organized, and collaborative work

environments. Currently completing a Human Resources and Payroll diploma at

Willis College to strengthen Canadian workplace expertise.

Core Competencies

Office & operations management (phones, mail, filing, supplies, IT assets)

Meeting & board support (agendas, minutes, Zoom, logistics, travel)

Executive assistance & schedule management

Data entry & donor/client profile management (CRM, databases)

Bilingual communication (English & French)

Volunteer and staff coordination

Inventory & shipment coordination

Confidentiality, diplomacy, and client service excellence

Professional Experience

Lunchtime Supervisor

École élémentaire Georges-Étienne-Cartier, Ottawa, ON Aug 2025 – Present

Support daily school operations by supervising and ensuring the well-being of

students.

Collaborate with staff and assist in maintaining a safe and organized

environment.

Customer Service Specialist – Tier 1

Millennium Process Group, Inc. (NTT BPO Division), Canada Apr 2025 – Jun 2025

Delivered bilingual frontline client support via phone, email, and online chat.

Collected and verified client information, ensuring accurate records in CRM

systems.

De-escalated complaints with empathy and professionalism.

HR & Culture Manager

Fabrimetal Burundi Dec 2022 – Jan 2025

Managed HR operations, staff communications, and compliance with

organizational policies.

Coordinated employee documentation, payroll processes, and confidential

records.

Liaised with management to resolve workplace issues and support well-being.

HR & Administration Manager / Executive Assistant to CEO

Multiphar S.A, Burundi Mar 2019 – Dec 2022

Oversaw office operations including filing systems, correspondence, and staff

communications.

Coordinated executive calendars, meetings, and national/international travel

logistics.

Prepared agendas, meeting minutes, and reports for leadership decision-making.

Supervised inventory and office supplies, ensuring smooth daily operations.

Corporate Sales Analyst

Viettel Burundi S.A Dec 2018 – Mar 2019

Maintained client accounts and prepared analytical reports for management.

Supported corporate communication and information distribution.

Lawyer (Legal Aid & Private Practice)

Bujumbura Bar Association, Burundi May 2014 – Dec 2018

Interviewed and advised clients, prepared case files, and managed s ensitive

documentation.

Collaborated with NGOs on community outreach and coordinated legal aid

services.

Executive Assistant to CEO

Orient Express Company, Burundi Apr 2011 – Jul 2012

Managed executive schedules, communications, and travel arrangements.

Supported office administration including reports, filing, and client

correspondence.

Education

Diploma – Human Resources and Payroll (In Progress)

Willis College, Ottawa, ON Expected: Jan 2026

Bachelor of Law (LL.B.)

Université Lumière de Bujumbura, Burundi 2009

Technical Skills

CRM systems: HubSpot, Outlook

Microsoft Office Suite (Word, Excel, PowerPoint)

Virtual meeting platforms: Zoom, Teams

Languages

French: Fluent (oral & written)

English: Fluent (oral & written)

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