Customer Service Data Entry
Resume:
LONDON FORBES
SKILLS
• Customer service
• Active listening
• Critical thinking
• Data entry
• Customer relations
• Computer proficiency
CERTIFICATIONS
PERC License - Security Professional
Dynamic customer service professional with a proven track record of enhancing client satisfaction through active listening and critical thinking. Skilled in data entry and adept at resolving complex issues, I consistently foster positive relationships, driving loyalty and repeat business. Committed to delivering exceptional service and tailored solutions. WORK HISTORY
January 2024 - Current
Customer Service Representative Northwestern Memorial Hospital, Chicago, IL
August 2024 - November 2024
Culinary Consultant Wild Fork Foods, Chicago, IL
October 2023 - July 2024
Customer Service Representative Palamerican Security, 436 N Clark St November 2021 - October 2023
Receptionist Specialist Allied Universal Security Services, 111 W Erie St September 2020 - December 2020
Seasonal Sales Associate Old Navy
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
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Enhanced client satisfaction by creating customized culinary solutions tailored to individual needs.
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Delivered informative workshops on various culinary topics, enhancing attendees'' knowledge and skills in the kitchen.
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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
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Resolved complex situations calmly, demonstrating professionalism under pressure while maintaining customer focus.
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Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
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EDUCATION
Perspectives Leadership Academy, Chicago, IL
CONTACT
Chicago, IL 60619
******.********@*****.***
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