SQA Analyst II

MR. SHANNON ARNOLD

**** ****** ****** *************, ** 30043 678-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Highly accomplished SQA Analyst with over 20 years of experience in software testing, specializing in manual and automated testing of web applications. Proven ability to reduce production defects and improve software quality through Shift-Left Testing and effective test strategies. Expertise in SQL, Oracle, Postman, Cypress, and Ranorex. ACCOMPLISHMENTS

● Collaborated with a team of 60 in reproducing the Blown Fuse Error which led to downgrading the Oracle version to resolve the problem.

● Reduced production defects to the lowest in the department through meticulous manual and automated testing.

● Achieved early prevention of defects in the Software Development Life Cycle by implementing Shift-Left Testing for the Refractor Arrangement Rules Project.

● Documented and resolved issues with the Arrangement Rules Project which led to the Orange Ribbon Award.

● Coordinated with the Portal team in the testing of PDF transmissions for Statement and 1st and 2nd Delinquents to ensure files were viewable by Meridian.

● Tested OnBoard app for company’s board members which involved extra overtime to meet the deadline. SKILLS

• Quality Assurance: Manual/Automation Testing, White/Black Box Testing, Positive/Negative Testing, SDLC, Agile

• Automation Tools: Ranorex, Postman API, Cypress, JMeter

• Development Tools: MS Visual Studio, Confluence, Jira

• Database & Query: Oracle, SQL Developer, SQL Queries

• Technical Skills: UNIX/LINUX commands, UNIX shell scripting

• Mobile Testing: iOS/Android

• Object Oriented Programming: JavaScript, Typescript

• CI/CD & Version Control: GitHub Actions, Git & GitHub, Bitbucket WORK HISTORY

SQA Analyst II, 04/2015 - 03/2025

Meridian Cooperative Inc – Atlanta

● Promoted to conduct manual and automated testing on online web applications and to test batch file and FTP processes using Ranorex for web automation testing.

● Implemented Shift-Left Testing that allowed me to identify defects before production deployment, ensuring early detection within the Software Development Life Cycle.

● Performed regression, UAT, functional testing for UPN application, Meridian web application, 8 smartphones/tablets devices, 2 Mobile Web applications, and FTP processes in an Agile Environment.

● Working knowledge and experience in Postman, Cypress, JMeter, and Ranorex.

● Shared knowledge and provided timely assistance to management and coworkers, resulting in smoother improved team understanding of processes.

● Approved code reviews for Ranorex automation.

● Used MS Visual Studio to check in/out Ranorex test scenarios and test cases. SQA Analyst I, 04/2013 - 04/2015

Meridian Cooperative Inc – Atlanta

● Hired to test OnBoard on iPad for company's board members.

● Responsible for managing and training 1 coworker to assist with testing OnBoard, a newly developed product.

● Analyzed and implemented solutions for application, maintenance, and enhancement requests. SQA Analyst II, 03/2002 - 11/2012

Equifax – Alpharetta

● Promoted to test software, batch file process, and FTP process using UNIX shell scripts for automation.

● Responsible for training 3 individuals offsite.

● Achieved 100% compliance on regulatory objectives. SQA Analyst I, 09/2000 - 03/2002

Equifax – Alpharetta

● Tested applications for 12 customer production systems and delivered solutions encompassing analysis, design, coding, and implementation for maintenance, enhancements, and new requests. EDUCATION

Bachelor of Science: Computer Science, 12/1999

University of Memphis - Memphis, TN

PROJECTS

Chain MDM Project:

● For the Chain MDM (Master Data Management) batch file testing, I coordinated an after-hours schedule with another team to prevent interference with their environment. The Project Manager was impressed by my proactive approach as a new member of the department. UAT Project:

● Tested various projects, including Meridian, Smartapps, and UPN. The VP of Software Development praised my UAT work, stating that my testing efforts ensured no critical defects were released into production that year for the projects I oversaw.

Smartapps Project:

● Conducted comprehensive testing on an Android and Apple app, used by members of over 100 customers. It covered payments, profile updates, outage reporting, and send/receive notifications on 8 devices and 2 Mobile Web applications.

Arrangement Rules Project:

● Recognized with the Orange Ribbon Award for my testing contributions to a newly developed project that successfully bridged the gap between UPN and Meridian. Blown Fuse Error Project:

● The Blown Fuse Error arose when 60 or more concurrent connections performed various tasks on the same web page within a single environment. Performance load testing was conducted to pinpoint the source of this issue within the Meridian web application. This testing revealed that a recent Oracle version upgrade was the underlying cause.

Online Freeze Project:

● Nation File Freeze testing involved dates provided on short notice with higher than normal workload. Finished testing assignments early which contributed to overall cost savings. The One Equifax Award was given for this effort.

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