Behavioral Health Data Entry

MICAH TIMBERLAKE

Jacksonville, FL I Open to relocation ***************@*****.*** 919-***-****

PROFILE

Proud Fayetteville State University alumnus with a B.S. in Business Administration and Marketing. Results-driven and detail-oriented professional that brings strong experience in customer service, healthcare administration, digital marketing, and program coordination. Skilled at solving problems, supporting operational teams, and delivering exceptional service in fast-paced environments. Seeking a full-time opportunity with growth potential where I can contribute my organizational, communication, and leadership abilities to a dynamic team.

PROFESSIONAL EXPERIENCE

Grievance and Appeals Representative, Evolent Health (Contract) January 2023 — January 2025

• Investigated member appeals and regulatory complaints; ensured compliance with guidelines.

• Collaborated with internal teams and external agencies to resolve cases with accuracy and empathy.

• Honed skills in communication, process documentation, and cross-functional coordination.

Utilization Management Coordinator, Humana (Contract) January 2021 — January 2023

• Facilitated non-clinical authorization workflows and supported care decisions for members.

• Built a reputation for accuracy, reliability, and handling time-sensitive cases in a high-volume environment.

Sports Marketing & Operations Intern, Jacksonville Icemen Hockey Team March 2022 — May 2022

• This experience expanded my perspective on team structure, community outreach, and inclusive representation in sports.

• Supported game-day logistics, player experience, and fan engagement operations for a professional hockey franchise.

• Assisted with game day set up and breakdown, supporting event logistics.

Social Media Marketing Coordinator, Freelance, BonheurBrise Clothing Brand January 2021 — Present • Developed social media strategy, directed creative content, and led marketing campaigns for a start-up lifestyle brand.

Lead Summer Counselor, Christian Faith Center, Creedmoor June 2018 — August 2020

• Organized and led youth development programs with a focus on education, recreation, and leadership.

• Ensured safety, mentorship, and growth experiences for middle and high school participants.

EDUCATION

Bachelor of Science in Business Administration, Marketing Fayetteville State University, Fayetteville

December 2021

TECHNICAL SKILLS

Program Planning Event Operations Marketing Program Management

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