Care Coordinator Management

Bertille Obenetah Ayuk

Cell: 972-***-**** Email: ************@*****.*** 907 Philip Powers Dr, Laurel, MD

Professional Summary

Compassionate and results-driven Care Coordinator with 8 years of experience in healthcare and social services, specializing in patient advocacy, care management, and community resource coordination. Expertise in building strong relationships with patients, managing care plans, and addressing social determinants of health, particularly for vulnerable populations. Proven ability to enhance patient outcomes through timely access to care, preventative health measures, and multidisciplinary collaboration. Skilled in documentation, data tracking, and navigating complex healthcare systems.

Core Skills & Competencies

Care Coordination & Case Management

Patient Advocacy & Relationship Building

Social Determinants of Health Awareness

Community Resource Referrals & Education

Preventative Healthcare Promotion

Cross-functional Collaboration

Appointment Scheduling & Transportation Coordination

Data Management & Documentation

Strong Communication & Interpersonal Skills

Multicultural Sensitivity

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Professional Experience

Care Coordinator

Luminis Health, Annapolis, Maryland February 2024 - Present

Collaborate with social workers, case managers, and healthcare providers to ensure patients receive timely and comprehensive care.

Develop individualized care plans in collaboration with healthcare providers, patients, and their families, ensuring alignment with patient goals and treatment plans.

Advocate for patients by coordinating timely access to medical care, specialty services, and preventative care options, improving health outcomes.

Provide patients with referrals to community resources, including housing assistance, mental health services, and social programs.

Educate patients and caregivers on disease management, healthy lifestyles, and available support services to encourage preventative care utilization.

Schedule appointments, coordinate transportation, and facilitate communication between patients, providers, and community resources.

Ensure comprehensive documentation of patient interactions, care plans, and follow-ups in compliance with healthcare regulations.

Care Management Assistant

Enamel Healthcare Services, Baltimore, MD February 2020 – January 2024

Assisted care managers in developing and monitoring care plans for patients with chronic illnesses, ensuring timely interventions and support.

Conducted initial and ongoing assessments to track patient progress and identify additional medical or social needs.

Coordinated referrals to specialists, diagnostic testing, and outpatient services, facilitating continuity of care.

Communicated with patients and their families, explaining care plans, treatment options, and resources available to support patient needs.

Monitored care outcomes and assisted with adjusting plans to address any gaps or changes in patient health status.

Managed scheduling, transportation, and follow-up appointments to ensure patients received consistent care.

Community Health Coordinator

A2 Healthcare Solutions, Buea, Cameroon November 2017 – November 2019

Coordinated health education programs for underserved communities, focusing on chronic disease management and preventative health measures.

Conducted needs assessments to identify gaps in healthcare access and provided patients with information on available services.

Built partnerships with local healthcare providers and community organizations to expand access to care for marginalized populations.

Facilitated transportation services and referral networks to ensure patients attended medical appointments and received follow-up care.

Supported the implementation of outreach programs, increasing community awareness about health resources and promoting preventative screenings.

Education

Master’s in Public Health (Health Promotion and Prevention)

Karolinska Institutet, Stockholm, Sweden 2023

Master’s in Community Health and Humanities

Memorial University of Newfoundland and Labrador, Canada February 2022

Bachelor of Science in Community and Public Health

Pan-African Institute for Development – West Africa (PAID-WA), Buea, Cameroon June 2018

Certifications

Evaluation in Public Health - Umeå Universitet, Sweden March 2020

Social Epidemiology - Umeå Universitet, Sweden January 2020

Health, Environment and Sustainability - Umeå Universitet, Sweden February 2020

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