Customer Service Call Center

JENNIFER MOORE

**** ****** *****, ***** ************, Virginia23224 804-***-****

*********@*******.***

Friendly and detail-oriented customer service professional with 8+ years of experience handling inquiries, resolving complaints, and improving customer satisfaction. Dedicated to providing exceptional service and enhancing brand loyalty. Seeking to join Clear Connect Solutions to contribute to a positive customer experience. In previous roles, achieved a 95% customer satisfaction rating and improved issue resolution efficiency by 30%.

EXPERIENCE

AUGUST 2018 – APRIL 2023 (REMOTE)

WORK FROM HOME CUSTOMER SERVICE, Conduent

Perform routine call center activities concerning business products and services.

Uses standard scripts and established guidelines.

Provides customers with information that is specialized.

Communicates in a warm and empathetic manner.

Gather all information to update data base.

Escalates issues to senior levels, based on complaints or concerns.

Explain company policies to customers.

Responsible for the end-to-end resolution of customer issues.

Complies with all policies and standards.

2014 –2017

CUSTOMER SERVICE CALL CENTER, truckerpath

Answered all incoming calls and made outbound calls.

Training: knowledgeable about all functions, in all versions of the site & train members on using the site

Billing Support: spoke to members about the methods of payment accepted, processed payments

Sales Support: We routinely assisted the Sales department by making outbound “cold calls.

2009-2014

CUSTOMER SERVICE CALL CENTER, Getloaded. com

Answered all incoming calls and made outbound calls.

Training: knowledgeable about all functions, in all versions of the site & train members on using the site

Billing Support: spoke to members about the methods of payment accepted, processed payments .

Sales Support: We routinely assisted the Sales department by making outbound “cold calls.

2007-2009

STAFFING COODINATOR, Manpower

Recruiting, Screening and placement of employees

Customer Service (internal and external).

Answering the phone, Data entry and office organization

2000-2007

STAFFING COODINATOR, Headway Staffing

Recruiting, Screening and placement of employees. Customer Service (internal and external). Answering the phone, Data entry and office organization

1994-2000

STAFFING COODINATOR BRANCH MANAGER, Intermin Personnel

Recruiting, Screening and placement of employees.

Customer Service (internal and external).

Answering the phone, Data entry and office organization

Managed evening staff member

Staffing, Manager and Sales, IBM Corporation

1977-1997

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