Customer Service Direct Support
Resume:
Chantel Brown
Dedicated professional with extensive experience in customer service, dietary aid, and direct support roles. Seeking a position where I can leverage my skills to contribute to team success and provide excellent service.
112 South 14th Street
Newark, NJ, 07107
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EXPERIENCE
Kean University,Elizabeth NJ —Cashier
AUGUST 2024 - PRESENT
processing meal plan payments, handling cash transactions, providing customer service to students and faculty at a university dining hall, ensuring accurate order entry, maintaining cleanliness at the checkout area, and adhering to food safety guidelines while upholding a positive and friendly demeanor.Accurately processing cash, credit card, and meal plan transactions, balancing cash registers regularly, and adhering to cash handling procedure.
Private DSP Counselor, Harlem, NY—Counselor
DECEMBER 2020 - FEBRUARY 2024
Assisting my client with personal hygiene, dressing, meal preparation, medication reminders, and toileting needs.Implementing individualized behavior plans, teaching life skills, and managing challenging behaviors. Accompanying my client to appointments, outings, and community events, facilitating social interaction.
LIFEWORCS,Harlem,NY—DSP Counselor
AUGUST 2019 - MARCH 2020
providing direct care and support to individuals with developmental disabilities within a residential facility, assisting with daily living activities, implementing behavior plans, promoting independence, and maintaining a safe environment, while actively communicating with clients, families, and other staff members.
The New Jewish Home,New York,NY—Dietary Aide
JULY 2017 - MAY 2019
preparing and serving meals to residents according to their dietary needs and restrictions, ensuring food safety standards are met, maintaining a clean kitchen environment, and assisting with meal service by setting up trays and delivering meals to residents, all under the supervision of a dietary manager; key duties include food preparation, portion control, following special dietary guidelines, cleaning kitchen equipment, and maintaining sanitation practices.
SKILLS
- Customer Service
- Leadership & Supervision
- Inventory Management
- Security Operations
- Direct Support Services
- Merchandising & Sales
- Microsoft 365
CERTIFICATIONS
NJSORA
CPR
EDUCATION
Queens High School For
Girls;Kingston,Jamaica
—High school Diploma
Graduated June 1995
Sears and Roebuck,Newark,NJ—Sales Associate Supervisor MAY 2015 - JUNE 2017
responsible for overseeing a team of sales associates, ensuring they meet sales targets by providing leadership, coaching, training, and support, while also monitoring performance, resolving customer issues, and maintaining overall sales floor operations within a retail environment; essentially acting as a bridge between management and the sales team to drive sales success and customer satisfaction.
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