Customer Service Part-Time
Resume:
Emoni Zollicoffer
South Holland, IL 60473
*****.*****@*****.***
EXPERIENCE & ACTIVITIES
OwnYourOwn Realty, Oak Lawn, IL – Customer Service Associate
October 2021 – Present (Part-Time)
Answering telephone calls from new clients/customers and providing information on products and services.
Computer input for service requests and new business orders (i.e., documenting information, completing new application processing, etc.)
Billing and Payment processing for services, such as earnest money and payroll inquiries
Greeting and explaining processes and procedures for prospects; making appointments, etc.
WellBe Senior Medical, Chicago, IL – Outreach Specialist
January 2024 – Present
Manage Appointments through customer interactions.
Customer Engagement via the call center
Ensures that contact center calls (live and pre-recorded) are adhered to by monitoring and providing consistent feedback.
Collaboration with Outreach Specialist supervisors to provide coaching opportunities of all monitored calls, sentiment scoring, and AI coaching.
Provide constant and reliable verbal/written feedback to daily interactions, report trending,
Be an active participant in the Quality and Outreach departments.
Scheduling Appointment and Account Management
Roseland Community Hospital, Roseland, IL – Data Entry Representative
December 2021 – July 2023
Prepares, gathers, and arranges data to be entered into the computer.
Checks documents for accuracy
Addresses and makes necessary corrections to files as needed.
Scans documents into databases
Maintains agendas of records for activities and tasks
Transcribed information into electronic format as required.
Keeps sensitive customer and company information confidential.
- Internship
June 2017- August 2017
Desk Clerk and Clerical/office work (i.e., answering phones, providing information for medical needs, and directing patients to proper location)
Data input for outpatients and customer intake
Filed away/ organized medical documents.
Follow company policies and procedures.
Garda World (Toyota Corp.) – Georgetown, KY – Security Guard/Access Associates
April 2020 – February 2021
●Secures premises and personnel by patrolling property.
●Monitoring surveillance equipment
●Inspecting buildings, equipment, and access points
●Permitting entry
●Responsible for greeting customers and responding to requests.
●Answer their questions about our products and recommend the right solutions.
●Check all products for accuracy against quality standards before admitting.
●Prevented losses and damage by reporting irregularities.
SKILLS
●Comprehend low level of Spanish, and able to respond.
●Excellent communicator
●Computer skills
●Strong reading and writing skills.
EDUCATION
Kentucky State University, Frankfort, Kentucky- Bachelor of Science Degree
July 2018 – December 2021
●Business Management
UIC College Prep, Chicago, IL - High School Diploma
August 2014 - June 2018
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