Customer Care Representative

Chidinma Benedicta.O

-Contact: +1-762-***-****

-Email:******************@*****.***

https://www.linkedin.com/in/okonkwo-chidinma-a5322626b PROFESSIONAL SUMMARY

Dedicated Customer Care Representative with experience in Pharmaceutical and automotive industries. Skilled in order management, client communication,

and shipment coordination.

Adaptable to remote work environments with strong self - management and collaboration skills.

SOFT SKILLS

● Customer's service

● Order management

● Communication

● Patience

● Team work

● Empathy

● Problem solving

● Time management

● Active listening.

TECHNICALLY SKILLS

● Phone and email management

● Customer's service and support

● Communication and collaboration

(Microsoft office, zoom,slack)

● Ticketing system

EXPERIENCE

Customer Care Representative/Customer Attendant (2019-2021)

● Spearheaded pharmaceutical product orders for over 50 clients monthly, ensuring timely fulfillment and high customer satisfaction.

● Utilized systems for tracking, logging and managing orders.

● Coordinated shipment considering destination route, rate, delivery time and carrier dispatch.

Customer Care Representative

Stallion group of companies (2017-2018)

● Delivered daily vehicle reports contributing to a 95% on time delivery rate.

● Receiving and responding to mails and calls.

● Attending to customer's needs.

● Booking an appointment.

● Carry out other adhoc assignments.

●

EDUCATIONAL BACKGROUND

● Digital Witch Support team; Customer Care Support (2022)

● Abia state university; Mass Communication

(2013-2016)

REFERRAL

on request.

Contact this candidate