Customer Service Experience
Resume:
C U S T O M E R S U P P O R T S P E C I A L I S T
D E A N D R E A . T H U R M A N
E X P E R I E N C E
Ikea- Tampa FL
Spectrum Mobile- Tampa FL
CUSTOMER CARE SPECIALIST
Creates a positive customer experience by ensuring accurate transactions and orders.
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
Provide exceptional customer service by actively listening to customer concerns and resolving issues promptly. Adhere to company guidelines and standards for customer service excellence and confidentiality.
Supporting other areas of Customer Relations including cash & card payments, resolving customer service issues, and maintaining shopping tools such as shopping baskets, trolleys, and yellow bags
CUSTOMER SERVICE MOBILE REP
Actively and consistently supports all efforts to simplify and enhance the customer experience with irate
customers.
Resolve technical and billing issues with mobile devices. Use advanced diagnostic tools to help the customer address technical inquiries and get services running smoothly.
Calmly talking customers through troubleshooting tools Keeps records of actions taken and creates documents that ensure your customers' service histories are
available for future representatives.
Completed Requirements for High School
2017-2021
SPOTO HIGH SCHOOL
E D U C A T I O N
S K I L L S
C O N T A C T
Atlanta GA
************@*****.***
Team Player
MS Office
Social Media
Oral Communication
Strong Leadership
Problem-Solving
Computer Literacy
Project Management Tools
C U S T O M E R S U P P O R T S P E C I A L I S T
D E A N D R E A . T H U R M A N
Team Player
MS Office
Social Media
Oral Communication
Strong Leadership
Problem-Solving
Computer Literacy
Project Management Tools
E X P E R I E N C E
Completed Requirements for High School
2017-2021
SPOTO HIGH SCHOOL
E D U C A T I O N
S K I L L S
C O N T A C T
Atlanta GA
************@*****.***
CUSTOMER SERVICE CASHIER
Ikea-Tampa FL
06/21-10/22
Builds loyalty by ensuring a positive customer journey during the shopping experience.
Provides the customer with a simple and smooth returns and exchange experience
Manage cash, card, and finance option payment
transactions with accuracy and friendly demeanor.
Engaging with customers to understand their needs and providing expert advice on IKEA products and services. TEACHER ASSISTANT
Kingdom Kids Learning Center- Tampa FL
06/18-06/21
Prepare classroom equipment and instructional materials for lessons.
Perform recordkeeping duties associated with the
classroom including attendance—instruct students in proper classroom procedures and behavior.
Collaborate with teachers and parents regularly regarding student progress.
V O L U N T E E R
SETUP/BREAKDOWN CREW
Urlinked Charities
06/18-06/21
Setup/Breakdown tables and chairs for all events and activities.
Food Server and Outreach for the homeless
Donation Placement and Sorting
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