Data Entry Support Specialist

Internal

KATARINA HOLLER

**** ********* *** *******, ** 78250 · 530-***-****

************@*****.***

MOTIVATED AND DETAIL-ORIENTED PROFESSIONAL SEEKING TO TRANSITION INTO A REMOTE DATA ENTRY POSITION. OFFERING EXTENSIVE EXPERIENCE IN DATA PROCESSING, DOCUMENTATION, REAL- TIME TRANSCRIPTION, AND INFORMATION ACCURACY DEVELOPED OVER A DECADE IN HIGH- VOLUME, DATA-CRITICAL ENVIRONMENTS.

EXPERIENCE

APRIL 2025 – PRESENT

EMAIL VIDEO GAME SUPPORT SPECIALIST, IENERGIZER AUSTIN

Respond to customer inquiries professionally and efficiently through email support.

Resolve technical and billing issues by analyzing account data and transaction histories.

Maintain detailed internal documentation while delivering exceptional customer service in a digital-first environment.

MARCH 2017 – MARCH 2024

AUTO ADJUSTER III, AUTO THEFT AND FIRE, UNITED SERVICES AUTOMOBILE ASSOCIATION

Accurately processed auto and property theft and fire claims with a strong focus on data integrity.

Entered and managed complex claim data using Xactimate for high-value property and VPP claims.

Transcribed recorded statements with high real-time accuracy.

Collected and organized data from handwritten and digital sources, including police reports.

Supported operational workflows as a Subject Matter Expert (SME) and acting manager delegate.

JULY 2016 – MARCH 2017

AUTO ADJUSTER III, NON-INJURY CLAIMS, UNITED SERVICES AUTOMOBILE ASSOCIATION

Entered complex liability data for 1st- and 3rd-party claims, ensuring precise documentation.

Maintained organized digital records and supported efficient claim resolution.

Verified claim data against internal standards and legal guidelines.

Conducted accurate and detailed real-time transcription of statements. 2

Internal

Transcribe statements in real-time with a focus on accuracy and completeness to maintain data integrity.

SEPTEMBER 2014 – JULY 2016

TOTAL LOSS ADJUSTER, UNITED SERVICES AUTOMOBILE ASSOCIATION

Calculated total loss settlements by entering and verifying vehicle valuation and damage data.

Transcribed vehicle condition ratings and assessments for internal and customer communication.

Maintained working knowledge of total loss regulations across all 50 states to ensure compliant data entry and reporting.

EDUCATION

MAY 2011

ASSOCIATE OF ARTS – CRIMINAL JUSTICE, NORTHWEST VISTA COLLEGE

Deans list 3 consecutive semesters

Maintained GPA of 3.8

SKILLS

Type 50 WPM

Active in the claims Mentoring process for

incoming training classes

Proficient in Microsoft Office, including

Excell

Proficient with Lexis Nexus and ISO

public records systems

Subject matter expert for ATF and total

loss related claims

Comfortable working independently in

remote environments

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