Administrative Assistant Customer Service

MARQUITA MALDONADO

Philadelphia, PA • 267-***-**** • *******************@*****.***

SUMMARY

NHA Certified Phlebotomy Technician and NHA Certified Medical Administrative Assistant with recent training in medical office procedures, medical terminology and venipuncture. Highly motivated and detail-oriented healthcare professional skilled in front-desk operations, insurance verification, data entry, and administering patient care including phlebotomy. Passionate about contributing to a positive patient experience and supporting seamless clinic operations.

CORE COMPETENCIES

•NHA Certified Phlebotomy Technician

•NHA Certified Medical Administrative Assistant

•AHA CPR and AED Certified

•Medical Office Procedures

•Customer Service

•Patient Documentation

•Basic Medical Terminology and Anatomy

•Specimen Transport

•Fluids Disposal

•Scheduling and Patient Intake

•Equipment Sterilization

•Medical Records Management

•Medical Billing and Coding

•Office Management

•Venipuncture and Blood Collection

•Patient Preparation and Comfort

PROFESSIONAL EXPERIENCE

SHARP - ACCU STAFFING, Conshohocken, PA 1/2023 – 4/2023

Production Worker

Responsible for various tasks within manufacturing or production setting, ensuring the smooth and efficient operation of the production line.

Operated machinery, assembled products, performed quality checks, and maintained a clean and safe work environment.

Sharp Services, in particular, emphasized quality, safety, and adherence to established procedures like cGMP regulations.

PUBLIC STORAGE, Philadelphia, PA 2/2018 – 9/2018

Relief Manager

Oversaw daily operations at a storage facility when the regular manager was unavailable, providing customer service, and ensuring the facility was well-maintained.

Showed and rented storage units, processed payments, managed paperwork, and addressed customer needs.

CATALENT PHARMACEUTICAL SOLUTIONS, Philadelphia, PA 10/2016 – 9/2017

Packaging Technician

Ensured the safe and efficient packaging of pharmaceutical products, adhering to strict quality and safety guidelines.

Operated and monitored packaging equipment, inspected products for defects, and maintained accurate documentation.

Played a crucial part in troubleshooting equipment issues and maintaining inventory levels of packaging materials.

BURLINGTON COAT FACTORY WAREHOUSE, Edgewater Park, NJ 8/2015 – 1/2016

Picker/Packer

Accurately selected and packed items for customer orders, ensuring they were prepared for shipment.

Used technology including handheld scanners to locate, pick, and pack items from warehouse shelves.

Handled tasks like labeling packages, performing inventory checks, and maintaining a clean and safe work environment.

CVS HEALTH / OMNICARE, Moorestown, NJ 1/2015 – 7/2015

Packaging Technician

Repackaged medications, primarily unit dose, for use in various healthcare settings.

Operated equipment for manual or automated filling, packaging, and labeling, while adhering to strict quality and safety standards.

Maintained equipment, troubleshot issues, and ensured accurate documentation of packaging activities.

RITE AID WAREHOUSE, Bristol, PA 1/2014 – 12/2015

Picker

Fulfilled customer orders by selecting items from shelves or designated areas within the warehouse and preparing them for shipment.

Used equipment like forklifts or motorized pallet jacks to move items while maintaining a safe and organized work environment.

FOUNTAIN MEDICAL ASSOCIATES, DR. SHABAZZ OFFICE, Philadelphia PA 1/2014 – 12/2014

Medical Assistant

Provided clinical and administrative support in healthcare settings.

Assisted with patient care, performed procedures, and maintained medical records.

Key duties included taking vital signs, assisting with examinations, administering medications under supervision and managing patient scheduling and billing.

DR. BANNERS OFFICE INTERNAL MEDICINE, Philadelphia, PA 1/2013 – 12/2014

Medical Assistant

Provided clinical and administrative support in healthcare settings.

Assisted with patient care, performed procedures, and maintained medical records.

Key duties included taking vital signs, assisting with examinations, administering medications under supervision and managing patient scheduling and billing.

AUNTIE ANNE’S, Philadelphia, PA 1/2010 – 12/2011

Cashier

Greeted guests, provided excellent customer service, handled cash transactions, and maintained the cleanliness and organization of the store.

Processed sales, operated the point-of-sale system, and assisted with food preparation and inventory management.

EDUCATION, TRAINING & CERTIFICATIONS

FULL CIRCLE COMPUTING, Philadelphia, PA 6/2025 – 9/2025

Phlebotomy Technician & CMAA Program

Comprehensive training in Phlebotomy Technician curriculum, Medical Office Administrative Procedures, Medical Terminology, and CPR

National Healthcareer Association (NHA) – Certified Medical Administrative Assistant (CMAA) (July 2025)

American Heart Association (AHA) – CPR and AED (August 2025)

National Healthcareer Association (NHA) – Certified Phlebotomy Technician (CPT) (September 2025)

EDUCATION

KAPLAN CAREER INSTITUTE, Philadelphia, PA

Medical Assistant Diploma

STEPHEN A. DOUGLAS HIGH SCHOOL, Philadelphia, PA

High School Diploma

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