Customer Service Problem Solving

JOSHUA DINH

***********@*****.***

909-***-****

OBJECTIVES

GO TO MEDIC SCHOOL

SKILLS

• Problem solving

• Knowledge of cleaners and

tools

• Willingness to learn any skill

• Improvising

• Development of efficient

- Experience with mentally impaired peoples

processes

EXPERIENCE

AUTOMECHANIC ASSISTANT

2017-2020

My responsibilities were to change and rotate customer tires, perform oil changes, diagnose check engine

notifications, cleaning the garage, and assist mechanics in the repair of customer vehicles.

P.F. CHANGS

Jun 2021- Oct 2022

My responsibilities included but were not limited to preparing food, cooking food, washing dishes, using specialty cleaners, direct the flow of food expo, general cleaning routines, and training of new team members.

Reference: Armando Soto

Ikea

Aug 2022- current

Recovery Position Responsibilities: Making quality reports, use of specialty equipment, use of basic construction tool, assembling or repairing furniture (Ikea and improvised), customer assistance, problem resolution between customer and coworkers, translation between Spanish and English, development of efficient processes, and training of new team members.

Self-Serve Warehouse Responsibilities: Maintain to customer aid communication, customer service, problem solving and improvising solutions, inventory management, general cleanliness, maintain extensive product knowledge, and contribute to sales steering goals.

Reference: Erin Mckendell

3

EDUCATION

ASSOCIATES’S DEGREE IN COMMUNICATION

Chaffey Community College (2025)

EMT Certification

Chaffey Community College (2025)

ICS 100, 200, 700, 800

CPR Card

VOLUNTEER

Intermediate Soccer Referee

2015-2023

Mediate players and parents, conflict resolution, training volunteers, creating a safe environment for kids, be aware pf potential hazards, rule enforcement, and lead small teams to mediate a game.

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