M A Customer Service

APRIL RIEGERT

*** * ***** ** *** **, Hallsville, Texas, 75650, US • **********@*****.***

Goal-oriented

Adaptive team player

Multi-Task Management

Creative problem solving

Filing

Cash handling accuracy

Inbound and outbound calling

Cheerful and energetic

Leadership

High-energy attitude

Education - Associate of Arts - 2011

ASU-Newport - Newport, AR

Supervisor - October, 2020 to Present

Bed Bath & Beyond - Longview, TX

Worked as a keyholder to ensure that the store opened and closed on time.

Improved customer service by projecting a friendly and knowledgeable attitude.

Restocked shelves by opening inventory boxes.

Counted drawers quickly and accurately at the start and end of each shift.

Cash drops

Change orders

Used planogram to set displays

Recruiter - May, 2020 to October, 2020

Master WoodCraft Cabinetry - Marshall, TX

Oversaw and managed onboarding processes and programs to ensure that new, transferred, and promoted employees were successfully integrated.

Contacted all job applicants to inform of application status. Gave details on pay rates, dates, and training procedures. Hired people and started the paperwork for new hires. Discussed compensation packages and contracts with potential hires. Professional Summary

Skills

Education

Work History

Human Resources Manager - May, 2018 to May, 2019

Kroger - Cordova, Tennessee

Evaluated job applications and made hiring recommendations in order to recruit the best candidates for key positions. Scheduled new hire orientation

Set up first days for I9

Spoke with department managers about hiring needs

Safety walks around the store

Filed new hire paperwork

Updated employees on computer courses

Ensured that the store was properly organized, that customer complaints were promptly addressed, and that questions were promptly answered.

Assisted team members in providing friendly, knowledgeable service by implementing proactive monitoring and corrective action strategies.

Inspired and motivated employees to achieve high levels of performance.

Coached and developed store associates through formal and informal interactions.

Retail Associate - June, 2006 to May, 2019

Kroger - Newport, Arkansas

Answered questions about store policies and concerns to support positive customer experiences.

Increased sales by displaying merchandise in an appealing and orderly manner.

Greeted customers, assisted them in finding merchandise, and made recommendations.

Replaced out-of-stock items with new [Product or Service]s to satisfy dissatisfied customers.

Used the POS register system to process information and merchandise.

Was in charge of answering customer questions about merchandise and pricing.

Checked customer prices and processed sales by scanning barcodes. Helped with the design and setup of merchandise displays promoting key products, arranging them in aesthetically pleasing ways to draw in customers.

Was energised and inspired to perform sales floor activities such as merchandising and selling.

Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.

Assistant Teacher - August, 2013 to March, 2014

Newport High School - Newport, AR

Led group sessions and offered one-on-one assistance. Worked with children one-on-one to meet their emotional and physical requirements.

Organized grade records to improve reference speed. All necessary paperwork for classroom activities, such as meal count sheets and attendance logs, were completed and filed. Copied, logged, and scanned supporting documents before filing everything in the client's files.

Assisted the lead teacher with activity set-up and clean-up. Was in charge of recreation time.

Kept track of 10 students on field trips by supervising various tasks such as roll call, in order to keep kids safe in public places. Assisted with classroom activities such as tutoring, homework grading, and exam review.

Passed out learning materials like worksheets, textbooks, and extracurricular activities.

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