Service Desk System Administrator

CURRICULAM VITAE

RIYAS AHAMED

IT SYSTEM ADMINISTRATOR MANAGED PRINT SERVICES

Email : ************@*******.***

LinkedIn : Riyas Ahamed M Skype : rismab1827

Phone : +965-********

CAREER OBJECTIVE

Seeking a position to join a team of ambitious intellectuals, where I can apply my talents and timeless dedication to invoke my existing and acquired skills on innovative ideas. Be self-reliant in converting them into new concepts to reach the pinnacle of success that offers professional growth while being resourceful and flexible.

SUMMARY

A confident and reliable working with computers and resolving any support issues that are raised to the service desk.

In depth knowledge of Windows server operating system and configuring various windows Roles and Services such as MECM, SCCM, Active Directory, DHCP, Group Policy, CompTIA A+, File and Print Management Software Solution.

ROLES AND RESPONSIBILITIES:

Managed and provided support for various print management software solutions, including Streamline NX V3, YSoft SAFEQ 6, KOFAX Control Suite, and PaperCut MF,MYQ.

Administered Windows Active Directory and implemented Group Policies to enforce organizational standards

Installed, configured, and maintained SCCM 2012/2016 servers.

Performed daily management of site networks and computer systems, including user administration, backup, and account management

Provided timely and effective technical support to end-users via phone, email, or in-person

Configured and troubleshot desktop, laptop, and mobile devices, as well as hardware, software, networking, printers, and scanners

Installed and set up client/server/storage/network devices, mobile devices, printers, and other office equipment

Provided problem isolation, identification, diagnosis, and resolution for hardware and software issues

Supported POS terminals and systems, as well as RICOH printers

Collaborated with senior colleagues to resolve complex or unresolved problems

Developed, documented, and promoted best practices for maintenance and troubleshooting procedures

Provided remote support to on-site engineers and end-users during installations and troubleshooting

Mentored and trained junior team members by sharing technical expertise and experience WORKING EXPERIENCE:

IT System Engineer in Kuwait Digital Technologies Co. W.L.L – Shuwaikh, Kuwait, from September 2021 to Present.

IT Support Engineer in FoodmasterCo – Shuwaikh, Kuwait, from February 2019 to September 2021.

System Administrator and Desktop Support Engineer in Perwira Setia Technologies – Tamil Nadu, India from July 2016 to November 2018. EDUCATION:

Master of Computer Application from Mohamed Sathak College of Arts & Science, University of Madras, Tamil Nadu, India. CGPA: 7.42

Bachelor of Science Information Technology from Jamal Mohamed College, Bharathidasan University, Tamil Nadu, India. CGPA: 6.52 CERTIFICATION:

MCSE: Microsoft® Certified Solution Expert: Windows Server 2012 MSquare Network MCSA: Microsoft® Certified Solutions Associate: Windows Server 2012 Microsoft ID: 12942508 MCP: Microsoft® Certified Professional: Windows Server 2012 Microsoft ID: 12942508 RICOH SLNX V3 Training Certification RICOH Dubai Academy, UAE Streamline NX Engineer (Certified) RICOH iLearning Portal Streamline NX V3.7.x - Software Services RICOH iLearning Portal YSoft SafeQ 6 Product Training (Certified) SQ6-PRD-PRSP-FT-014916 YSoft SafeQ 6 Technical Analyst Training (Certified) SQ6-TEC-TANA-FT-015571 YSoft SafeQ 6 Partner Cloud Launch Pad Certification 24PR16096 YSoft SafeQ Solution Selling Certification (Certified) YSQ-SLS-SOSE-FT-014976 KOFAX ControlSuite (Certified) TUNGSTEN AUTOMATION Learning Cloud Diploma Certification: Diploma Computer Application, Diploma Hardware, and Networking. TECHNICAL SKILLS:

MCSE, MCSA, MCP, Microsoft Office, Microsoft 365, ITIL® 4 Foundation, CompTIA A+, VLAN, VMware, Endpoint Manager, Managed Print Services, Antivirus, S/W and H/W Installation and Configuration, Networks, Routing & Switching, Cabling, Remote Troubleshooting, Backup and Restore, File Permission, FortiGate Firewall, Laptop & System Assemble and Repair and Depth Knowledge of IT. PERSONAL:

Marital Status

D.O.B

Visa Type

Nationality

: Married

: 18th October 1991

: 18 (Transferable)

: Indian

Religion : Islam

Language

Address

: English, Tamil Native, Basic Hindi.,

: Hawally, Kuwait.

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Place: Kuwait YOUR SINCERELY,

RIYAS AHAMED

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