Cyber Professional

Lincoln Kyle TANKsley

*** ****** ***

Keller TX *6248

(GV) 972/836-8265

(M) 512/791-1774

**********@*****.***

www.linkedin.com/in/lincoln-tanksley-6b27bb46

SUMMARY: Solutions-focused, team-oriented IT Security professional with broad-based experience and hands-on skill in the successful mitigation of network risk and the cost-effective management of innovative customer and technical support strategies. SKILLS: Proven ability to analyze an organization’s critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions to improve security posturing. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support. Firewall Remediation specialist. EDUCATION: Western Governor’s University: Bachelor of Science-IT Network Security (ongoing); Mountain View College/Cisco Network Academy: Certified Networking Associate (2017); Mountain View College: Associate of Arts-Liberal Arts (2013); Austin Community College: Associate of Arts-Government (2001)

HONORS: Phi Theta Kappa Honor Society

CERTIFICATIONS: COMP TIA A+: December 2012; COMPTIA NET+: May 2012; COMPTIA SECURITY +: August 2013; CIW Web Foundations Associate: November 2013; CIW Web Design Specialist: March 2014; CIW JavaScript Specialist: August 2014; Microsoft Tech Associate (Windows 7): April 2014; Microsoft Certified Professional: April 2014, Palo Certified Network Security Administrator (PCNSA): October 2023; TX DPS Non-Commissioned Security Officer, TX DPS Commissioned Security Officer, TX DPS LTC Instructor, USCCA Range Safety Officer, USCCA Conceal Carry & Home Defense Instructor, STOP THE BLEED Instructor PROFESSIONAL EXPERIENCE:

Spire Systems (partner for Palo Alto Networks): October 2023-August 2025 Customer Success Engineer NGFW: Responsible for presenting proactive and predictive solutions for numerous customers across varying industries. Focused on strengthening security posture through feature adoption and proper utilization for PANW customers. Fulfilling the role of trusted technical advisor on customers' Account team. Functioned as Onboarding and SCM/AIOPs SME for the Plano CSE team. Main focus was working with key stakeholders to deliver strategic insights and recommendations to solidify organizations security postures through deep product knowledge and use of automated AI-driven threat analytics and prevention tools. First line of contact for customer inquiries on offerings within the PANW CDN. Regularly backed up the Support Account Managers and Solution Consultants on weekly/bi-weekly customer cadence calls where Security project requirements and progress were tracked as well as CSE deliverables. Updated Salesforce cases as well as Jira records as needed to drive case resolution in a timely manner.

TEKsystems (MUNICH-RE America): July 2021-September 2023 Security Systems Analyst: Member of Global Firewall Optimization and Hardening team. Responsible for Firewall risk remediation and increasing overall security posturing of the Global network. Fortigate and Checkpoint firewall platforms were used to analyze traffic and address overly permissive policies incorporating data from various SIEM tools such as Tufin and Exabeam to verify logs and traffic patterns to build remediation policies. Collaborated with internal stakeholders and cross-functional teams such as IT Operations, CISOs, Network Security, Application Security, Firewall Implementation, and various others to comprehensively address specific security requirements and build firewall policies accordingly. Responsible for change creation as well as representation of project Changes at Change Management meetings throughout MRE’s various entities. Assisted in BlueCoat decommission and Server egress efforts concerning Log4J vulnerability as well as global DNS and FTP transformation by utilizing logs and working with Business Partners. CPS Recruitment (partner for EQUITABLE): September 2020-March 2021 Firewall Remediation Engineer: Member of 3 engineer Palo Alto firewall remediation effort. Responsible for analysis of network traffic and patterns to determine Equitable’s traffic from AXA Global’s due to business split. Utilized Palo Alto Firewall’s Panorama management server to analyze the migrated rules and harden them further. Tracked remediations via AlgoSec risk reports to establish a baseline and then presented progress over project duration to the CISO and Risk Audit teams. Assisted in the creation and implementation of the annual recertification process for the Enterprise Firewall Rule access system.

TEKSystems (STATE FARM INSURANCE): October 2018-August 2020 Firewall Analyst/Engineer: Performed audits of Firewall rules and individual objects following best practices and established methodologies. Also worked directly with State Farm Bank stakeholders to ensure their rule base was remediated per financial regulations. Worked with various cross- functional teams and stakeholders to identify ownership of each firewall policy and ensure sensitive HIPPA traffic was hardened accordingly. Additionally, I utilized Tufin reports and in-house SIEM tools to modify and harden the existing Firewall rule base. Assisted in the development and end-user support of an SQL-based database to transform SF’s annual firewall recertification. I also led a side project of the Symantec/BlueCoat Web Proxy Audit and leveraged an in-house created Production database to help with vendor migration. Also responsible for decommission efforts including VPN Tunnels, Security, NAT, and Decryption policy modifications and eliminations associated with data center turndown as well as turndown for State-Farm Bank assets.

PALO ALTO NETWORKS: October 2017-September 2018

Technical Support Engineer: Completed TAC Engineer boot camp in Santa Clara, CA. Provided Tier 2 Enterprise Firewall break-fix support including fault isolation and root cause analysis for Next Gen firewall including advanced LAN and WAN support, general routing and switching analysis, IPSEC Tunnel recovery, and hardware troubleshooting. I also provided Threat triage and remote user troubleshooting. Responsible for the RMA process from beginning to end including configuration restoration. FRONTIER COMMUNICATIONS: April 2016-November 2017

Fiber Network Analyst/Technician: Member of FCC/Executive/Offline Escalations teams. Assisted integration of Verizon FTTP methods and procedures to Frontier’s network as a trainer and mentor for migrated teams. Provided Tier 2 triage utilizing Oracle Element Mgmt Systems to diagnose, and provision fiber voice/data/video circuits while resolving network issues for residential customers and SOHO businesses. The primary focus was the WAN side of the FIOS network. Additionally, I functioned as the trainer for the Service Provision & Sales team once they were converted into Network Analyst, then continued in a Team Leader role to provide support and training for IHD agents. VERIZON WIRELINE: Nov 2006-March 2016

In-Charge Helpdesk Analyst/Acting Team Supervisor: Member of the original Verizon FIOS network support team, eventually becoming an Offline Team member that processed provisioning requests and resolved complex trouble tickets while receiving escalations from front-line agents. Became specialized in advanced voice provisioning and cross-functional operations. Served as overnight In-charge Supervisor, handling ticket management, field escalations, and agent performance. Became known as one of the Advanced Provisioning SMEs for traditional POTS, Fiber Voice, Data, Video, as well as FTTP SIP. Handled customer provisioning and escalations on FIOS video CDN. Utilized Dev experience to maintain and administer Fiber Solutions Intranet Site. Additionally, I drafted and published Methods and Procedures for all of VZ’s Frontline FIOS agents. Member of Verizon’s Gold group Support team for products and services in the Alpha Channel.