Customer Service Technical Support

Jonathan Pride

EDUCATION:

Jesuit/Grant High School 1993-1997 Graduated

EMPLOYMENT:

VoxPro Group 01/2016- Present

Tier 1 Technical Support - Folsom, CA

Answering all incoming calls for customer inquires

Creating tickets for computer issues to be fixed or escalating to Tier 2 Technicians

Walking customers through creating and setting up their accounts to pair their equipment

Troubleshooting and testing for redundancy to resolve issues customer is having with the product

Helping customers identify and fix Wi-Fi connectivity Issues with products

Walking customer through set up of there equipment

Verifying equipment is working correctly and to customers satisfaction

Safe Link Wireless 06/2015-01/2016

Customer Service Rep – Sacramento, CA

Cash Handling

Supply qualified customers with free smart phones

Face to face communication

On the spot problem solving

Fast and accurate rebuttals

Adjusting to different personalities

Product knowledge

ACT/AT&T 07/2013- 05/2015

Customer Service/Billing & Sales Rep – Sacramento, CA

Upselling product/plans

Taking inbound calls assisting customer with billing concerns

Assisted customers with setting up new services

Made payment arrangements and billing claims

Work multiple ordering systems at once

Directing customers to the correct department

Defusing Irate Customer situations

Jonathan Pride's Resume Page 2

Superior Vision 09/2006- 12/2008

Customer Service Rep – Rancho Cordova, CA

Pay claims

Customer service

Answer incoming calls

Assist customers with member benefit/contact information

Department of Consumer Affairs 04/2005-09/2006

Office Assistant – Sacramento, CA

Inventory Tracking & Ordering

Support Office manager w/ scheduling

Answer multiple phones and deliver mail

Create work assignments & oversee seasonal employees

Fulfillment Plus (SBC Call Center) 03/2004-04/2005

Call Center Representative – Sacramento, CA

Inventory Tracking & Ordering

Support Office manager w/ scheduling

Answer multiple phones and deliver mail

Create work assignments & oversee seasonal employees

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