Service Representative Customer
Resume:
Fran Perlmutter
Harrisburg, PA 17111
***************@*****.***
EXPERIENCE
Inspiritec, Remote Position — Customer Service Representative for PA Unemployment
July 12, 2021 - March 4, 2022
Answered inbound calls, gathered pertinent information and opened an electronic ticket with their issues. Tracked my work and reported it daily back to my lead.
Worked with inbound callers to create a new Keystone Id for them. Performed outbound calls and tracked via spreadsheet, reporting back to my leads also daily.
America’s Best Contacts and Eyeglasses, Harrisburg, PA (Jonestown Rd)— Receptionist
September 23, 2019 - July 6, 2021
Answering calls, taking appointments, counting contact lenses, printing out patient and appointment forms, taking out charts for the next morning, pulling insurances, confirming appointments, filing, faxing, making copies, dispensing glasses, making phone calls for call back on patients glasses, making new charts.
Panera Bread, Harrisburg, PA— Cashier
May 4, 2019 - August 20, 2019
Organizing bakery counter, refilling consumables as they get low, taking calls for deliveries, changing beverage bar and lemon and butter stations on a daily basis, brewing coffee, checking bathrooms, stocking them up on toiletries, packaging cookies in the morning and setting them out for the morning, counting cookies a certain time of the day, baking premade cookies, putting salad dressing in containers, setting warm cookies out, switching menus out, wiping down tables and taking dishes back in the kitchen area, making sure all the stations are clean when your shift is over, taking orders from register
Outback RoadhouseRoadhouse, Harrisburg, PA— Host
May, 2017 - Feb, 2019
Welcoming guests as they enter, Taking them to their seats and giving menus out, busing tables and wiping them down, cleaning the doors, putting down chairs and stools while opening and closing, taking the garbage from the bathrooms and making sure the supplies are filled, rolling silverware in the morning and after your shift is over, sweeping around the perimeter of the outside and inside of restaurant, making sure the host stand is clean, putting together kids menus, using the kiosk for gift cards, answering phones for orders.
Texas Roadhouse, Harrisburg, PA— Silverware Roller
April 3, 2019 - April, 2019 (Temporary)
Rolling silverware, cleaning around the restaurant and dusting.
Car Wash Systems, Harrisburg, PA— Administrative Secretary
January 4, 2018 - March 16, 2018
Sending and printing out invoices and purchase orders, recording the inventory on the computer, writing down service calls that come in, working with Fishbowl, transfer orders of parts, opening up boxes, sorting out parts and putting them back in the inventory, weighting and sending out packages, working on the UPS programs, boxing up packages, going through emails and voice messages, sending out emails to places, working on spreadsheets, working on basic Excel program, working with basic Quickbooks, received orders in the computer when the purchase order comes in, generating sales and purchase orders, doing inventory of parts and chemicals, working on calculator, making calls to get parts or pricing, ordering parts online and on the phone, doing price changing if needed, filling out warranty parts and repairs and getting RMA’s, uses copier machine and fax, lite phone work.
Penn State Hershey Medical Center, Hershey, PA Administrative Secretary—
October, 2016 - February 2. 2017
Answering phones, faxing, lite typing, delivering and opening up mail for doctors, scanning, delivering lab coats, lite dictation, filing, correlating files and papers.
Queens Center Chiropractic Office, Elmhurst, NY— Secretary
Feb, 2013 - May, 2013
Answering phones, taking down appointments, filing, faxing, keeping track of patients appointments, giving patients reminders of their appointments, showing patients how to fill out insurance papers.
EDUCATION
Ultimate Medical Academy – Tampa, FL
Health Sciences Associate Degree – Medical Billing and Coding 2012
Medical Billing and Coding Diploma
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