Customer Service Representative

Danielle Harper Tucson, Arizona ***** 520-***-****

*****************@*****.***

Highlights

Self-motivated and efficient while demonstrating competence and poise in professional and social settings - can work without supervision

Major strengths in planning complex projects, problem solving, communication, and delegating tasks

Goal-oriented strategist whose confidence, perseverance, and vision promote success

Brings enthusiasm to team projects and encourages others to develop workable ideas

Honest and friendly with outstanding communication and interpersonal skills

Proficient in the use of Microsoft Office Suite and Google Workspace Experience

Customer Service

Communicated with customers, employees and other individuals to answer questions, disseminate and explain information, process orders, and address complaints

Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

Ensured that appropriate changes were made to resolve customers' problems Clerical

Maintained and updated filing, inventory, mailing and database systems, manually and using a computer

Reviewed files, records, and other documents to obtain information to respond to requests and compiled, copied, sorted, and filed records of office activities and business transactions

Answered telephones, directed calls and took messages Employment

Samplers Inc. Tucson, Arizona

Brand Ambassador 07/2023 to 08/2024

Pima County Department of Transportation Tucson, Arizona Document Imaging and Conversion Clerk 04/2023 to 07/2023 See's Candies Tucson, Arizona

Team Lead 10/2019 to 08/2022

Concentrix Tucson, Arizona

Customer Service Representative 01/2019 to 08/2019 Education

Pima Community College Tucson, Arizona

Associate of Arts (in progress)

Salpointe High School Tucson, Arizona

Diploma

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