Customer Service Route Driver
Resume:
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Jeffrey King
Germantown, WI *****
*********************@*****.***
Experience
July 2022 to
August 2025
December 2021 to
September 2023
GFL Environmental Portable Services
New Berlin, WI
Portable Services Supervisor
Monitored attendance and productivity for employees by maintaining accurate and updated records.
• Mentored, trained and managed team and offered insight and direction, helping boost overall performance.
• Service Scheduling of Portable Restroom Route Drivers, Yard Maintenance, Fill In Route Driver.
• Monitor WDNR records current and Disposal Systems.
• Sales Team procurement of New Account Services and Rentals Coach USA
Waukesha, WI
Dispatch Supervisor / Driver
Monitored attendance and productivity for employees by maintaining accurate and updated records.
• Mentored, trained and managed team of 25 employees and offered insight and direction, helping boost overall performance.
• Monitored dispatch board and adjusted call priorities regularly based on caller needs.
• Tracked changes in computer system to keep records current and accurate.
• Kept detailed and updated records of calls in physical and electronic databases.
• Managed daily delivery and work schedules to maximize coverage.
• Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
• Supervised driver dispatching, route planning and vehicle tracking for over 25 drivers.
• Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
• Reported delays, accidents or other traffic and transportation situations. January 1990 to Current A Quality Entertainment & Travel, LLC Germantown, WI
Owner Agent
• Made financial and logistics decisions in best interest of company.
• Motorcoach Transportation Service & Dispatching
• Took care of escalated customer concerns to increase satisfaction.
• Developed estimates for Entertainment services based on in-depth knowledge of labor and material expenses.
• Started Events and developed policies and procedures for Music business.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Managed operations budgeting, accounts payable and accounts receivable and payroll.
• Resolved issues quickly through meticulous research and quick decision-making.
• Conferred with customers to understand needs and finalize purchase orders.
• Kept records for production, inventory, income and expenses.
• Devised business and marketing plans and prepared monthly financial reports.
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• Set pricing structures according to market analytics and emerging trends.
• Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
• Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
• Reviewed submitted expense reports for approval.
• Mentored and trained new hires on sales techniques and customer service procedures.
November 2018 to
April 2022
Service Sanitation, INC
Pewaukee, WI
Operations Manager
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Managed scheduling, training and inventory control.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Planned delivery routing, team workflows and promotional initiatives.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Supported accident investigations and prepared related paperwork.
• Addressed customer concerns with suitable solutions.
• Enforced federal, state, local and company rules for safety and operations.
• Guided employees on understanding and meeting changing customer needs and expectations.
May 2012 to
November 2018
Number One Portables, INC
Waukesha, WI
Owner/Operator
• Managed scheduling, training and inventory control.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Planned delivery routing, team workflows and promotional initiatives.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Oversaw financial management, budget management, accounting and payroll activities.
• Supported accident investigations and prepared related paperwork.
• Addressed customer concerns with suitable solutions.
• Enforced federal, state, local and company rules for safety and operations.
• Guided employees on understanding and meeting changing customer needs and expectations.
• Created corrective actions based on adverse KPI trends.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Crafted operations best practices using audits and project management team feedback.
• Built strong operational teams to meet process and production demands.
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January 1990 to
November 2011
Quality Insurance Group, LLC
Watertown, WI
Insurance Sales Representative
• Evaluated customer desires and budgetary constraints to pick best policies.
• Reached out to potential clients to schedule appointments.
• Kept thorough records of customer details and previous sales.
• Increased revenue by applying in-depth policy knowledge and persuasive communication skills to complete sales.
• Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
• Upsold products to policyholders and potential new clients.
• Responded to inquiries and explained product features and service advantages to potential customers.
• Rewrote and reinstated insurance policies, following underwriting and business rules.
• Exceeded assigned sales and retention targets each quarter by upselling insurance products.
• Upheld compliance standards for All Lines insurance sales.
• Supported accounting functions by assisting with accounts receivables, banking and cash management.
Education and Training
UW Madison
Madison, WI
Instrumental & Vocal Music Education Some College (No Degree)
• Dean's List Honoree Fall of 1987
• Major in Music Education
• 3.5 GPA
• Completed professional development in Performance
• Louie Armstrong Music Recipient
UW Stevens Point
Stevens Point, WI
Instrumental & Vocal Music Education Some College (No Degree) Accomplishments
• Consistently maintained high customer satisfaction ratings.
• Created highly effective new program that significantly impacted efficiency and improved operations.
Certifications
• Master Operator License - 2014
• Sales Leader, Modern Woodmen of America - 1994
• Licensed Insurance Agent - 1990
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