Data Entry Customer Service

Hermeyne Grampton

Chicago, Illinois *****

312-***-**** **********@*****.***

PROFESSIONAL OBJECTIVE

To acquire an administrative position in which my education, experience, and skills can be best utilized SUMMARY OF QUALIFICATIONS

● Types 55 WPM

● Microsoft Office

● 10 Key Adding Machine

● Switchboard Operator

● Data Entry

● Business Operation Systems

● West Law Skip Tracing

● Cubs Systems

● Citrix Systems

● Customer Service

● Cashier

● Stock Personnel

PROFESSIONAL EXPERIENCE

Linebarger Groggan Blair & Sampson, LLP, Chicago, Illinois August 2022 - March 2025 Claims Specialist

● Conferred with customers about overdue payments and finances to craft a repayment plan

● Collected customer payments, updated their accounts, and efficiently answered inquiries At Your Service, Chicago, Illinois April 2013 - March 2020 Elevator Operator

● Operated office elevators to transport customers between floors, giving directions as needed

● Used assertive customer service skills to prevent unauthorized persons from gaining entry BPS Staffing, Chicago, Illinois November 2008 - January 2012 Collection Representative/Data Entry Clerk

● Efficiently set up, collected on, filed, and followed up on claims for damages to city property

● Politely answered phone lines to address questions and concerns from responsible parties Revenue Management, Chicago, Illinois June 2007 - August 2008 Medical Billing/Coding Extern

● Utilized Clinix Software, Generated Explanation of Benefits and CMS-1500 & UB-04 claim forms

● Received medical records, payments, adjustments, calls, faxes and handled insurance verification Loyola University Medical Systems, Maywood, Illinois June 2003 - August 2005 Service Associate

● Served patients daily meals in a timely manner and advocated their needs to Nurse Food Service

● Handled restocking of patient care area, daily room cleaning, and general organization EDUCATION/TRAINING

Ashford Online College, United States October 2024 - Present Pursuing a Certification in Medical Billing and Coding Paul Robeson High School, Chicago, Illinois September 1988 - June 1992 Awarded a High School Diploma

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