Technical Support Qa Analyst

Michael Nnachetam Ugwu

Lagos, Nigeria +234********** **********@*****.***

LinkedIn: https://www.linkedin.com/in/michael-nnachetam-39896227a/ PROFESSIONAL SUMMARY

I’m a QA Analyst with over years of experience making sure web and mobile applications work exactly as they should. I design and run test cases, perform regression testing, and track defects until they’re resolved. I’m skilled with tools like JIRA and TestRail, and I thrive in Agile teams where clear communication and teamwork are key. I also have automation skills with Selenium and Cypress to help speed up repetitive tests and improve accuracy. My focus is always on delivering software that’s reliable, user-friendly, and ready for the real world. WORK EXPERIENCE

Software Quality Assurance Bivisoft LTD – Jan 2023 to Present

• Designed, executed, and maintained test cases for new features and regression cycles.

• Logged and tracked bugs in JIRA, working closely with developers to make sure issues were resolved quickly.

• Created and updated test documentation so the team always had a clear record of what was tested and how.

• Participated in defect triage meetings and helped prepare QA reports for stakeholders.

• Used automation tools like Selenium and Cypress to speed up repetitive testing tasks. Technical Support Engineer

Mitiget Assurance and Technology Services Ltd – Feb 2021 to Dec 2022

• Provided technical support via phone, email, and digital channels.

• Troubleshot technical issues and delivered timely solutions.

• Documented customer issues and escalated as needed

• Maintained technical documentation and user guides.

• Researched and suggested new tools to enhance customer experience.

• Kept up-to-date with evolving technologies and best practices TECHNICAL SKILLS

- Testing Tools: JIRA, TestRail

- Testing Types: Manual Testing, Regression Testing, Functional Testing, API Testing

- Automation: Selenium WebDriver, Cypress, TestNG, JUnit, Cucumber (BDD)

- Processes: Agile/Scrum, SDLC, STLC

- Other: Defect Tracking, Cross-Browser Testing, Collaboration with Product Teams RECENT PROJECTS

A2B Remaps NE – a2bremapsne.co.uk

Automotive tuning and ECU remapping platform with API-driven vehicle checks, upgrade options, and inquiry submission.

• Tested the vehicle registration lookup feature to ensure the API correctly identified eligible cars and displayed the right tuning options.

• Checked that data from the API matched what was shown on the site.

• Ran end-to-end tests on the booking and inquiry flow, from car check to message submission.

• Verified form validation, email notifications, and backend alerts.

• Reported and tracked bugs, leading to faster API responses and better reliability across browsers and devices.

ForkliftPro (UK) – forkliftprosoft.co.uk

Field service management software for forklift truck teams.

• Performed functional and regression testing on scheduling, compliance, and reporting features.

• Verified hardware integration with scanning devices and ensured accurate data sync.

• Logged defects and confirmed fixes before release. Garage King (UK) – garageking.uk

Garage management software with billing, scheduling, and customer notifications.

• Created and executed manual and automated test cases for complete workflow coverage.

• Checked invoicing accuracy and scheduling reliability through multiple regression cycles.

• Found and documented critical issues that were fixed before launch, preventing downtime.

VetMan (Nigeria) – vetman.ng

Veterinary practice management system with appointments, billing, and communication tools.

• Validated appointment booking flow and billing accuracy.

• Tested API integrations with payment systems.

• Helped improve defect reporting, cutting fix times by 25%. BiviHR (UK) – bivihr.com

HR management software with payroll, scheduling, and leave management.

• Tested payroll calculations and leave management rules.

• Performed data validation for compliance with UK HR regulations.

• Provided QA feedback during sprint reviews.

EDUCATION

B.Sc. in Computer Science

Caritas University, Enugu — Oct 2012 to Sep 2017

LANGUAGES

• English (Fluent)

• Igbo (Native)

CERTIFICATIONS & AWARDS

• National Youth Service Corps Certificate, Nigeria (Batch A, 2018) HOBBIES

• Football and Intensive Research

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