Patient Care Customer Service

RACHELLE WHITLEY

Washington, DC 202-***-**** ****************@***.***

CERTIFIED PHLEBOTOMIST

Motivated and dependable Phlebotomy Technician with hands-on clinical training in venipuncture, capillary, and special collections. Skilled in patient care, specimen handling, and infection control. Known

for professionalism, empathy, and accuracy in fast-paced environments. CORE SKILLS

Venipuncture & Capillary Collections

Specimen Processing & Labeling

Patient Identification & Safety Protocols

HIPAA & Infection Control Compliance

Recordkeeping & Lab Documentation

Customer Service & Team Collaboration

CLINICAL EXPERIENCE

Phlebotomy Intern Academy of Hope Charter School – Washington, DC Feb 2025 – Jun 2025

n Performed blood draws on diverse patients using venipuncture, heel stick, and finger stick techniques.

n Ensured specimen integrity and accurate labeling following standard collection procedures. n Adhered to infection control and safety protocols using PPE and proper disposal methods. n Provided compassionate patient care to reduce anxiety and improve cooperation. WORK EXPERIENCE

Key Supervisor Bob Evans – Bowie, MD

Apr 2017 – Present

n Supervise team operations and ensure high standards of service quality. n Train new employees on efficiency, teamwork, and customer engagement. n Manage cash handling, scheduling, and conflict resolution in a fast-paced setting. Server Yardhouse – Washington, DC

2017 – 2018

n Delivered accurate, efficient service while maintaining a positive guest experience. Server 10 Tavern – Washington, DC

Aug 2016 – Mar 2017

n Provided attentive service and maintained food safety and cleanliness standards. Host Bob Evans – Washington, DC

Apr 2015 – Jul 2016

n Managed guest seating and supported front-of-house operations to ensure smooth service flow. Receptionist Dental One Associates – Capitol Heights, MD 2010 – 2016

• Entered patient information accurately into practice management systems.

• Scheduled appointments for multiple dental providers to maintain efficient daily workflow.

• Managed and securely handled sensitive patient files, including shredding and archiving.

• Delivered excellent customer service and handled a high volume of phone calls professionally. EDUCATION & CERTIFICATIONS

n Phlebotomy Technician, Academy of Hope Adult Charter School — Washington, DC (Expected Jun 2025)

n CPR/First Aid (BLS) — Certified 2025

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