Customer Service High School
Resume:
AMPONSAH NANA FRIMPONG
email: ********************@*****.***
phone: 055*******
address: Plot 2 2nd street -Duase new site
CAREER OBJECTIVE
A motivated and disciplined individual seeking a challenging position in an organization where I can develop and utilize my existing skills and experience to add value and increase productivity as well as bring on board innovation with creativity to contribute positively to co-operate goals and objectives. My career plan is to enhance my working capacity, professional skills and business efficiency and serve an organization with sheer determination and commitment.
EDUCATIONAL BACKGROUND
Tertiary
Kwame Nkrumah University of Science and Technology september 2019 - september 2023
B.A Sociology
Secondary
ASANTEMAN SENIOR HIGH SCHOOL September 2016 - June 2019
West African Senior School Certificate (General Arts)
Basic Education
St. Anthony’s preparatory school 2004 - June 2016
Basic Education Certificate Examination
WORK EXPERIENCE
GCB Bank PLC November 2023 - October 2024
MSE Sales, Customer service, Cash Work
Daily Cash mobilization and collection.
Opening of both Enterprise and individual MSE accounts
Ensuring prompt resolution of Customer complaints
Cross selling of Bank products and services especially E-products
GCB Bank PLC. November 2023- August 2024
Digital Support Officer and Customer Service (National Service)
Sale of E- products i.e. Mobile App, ATM cards, Mobile Banking, SMS Alert, Internet Banking etc.
Opening of Accounts
Processing of transactions i.e. Fixed Deposit, cheques, Treasury Bills, Statement and Balance request.
Resolve Customer complaints and other customer requests.
Evaluate customers’ financial needs and recommend banking solutions.
Cross Sell Banks products i.e. Loans, Trade, and other deposit products.
KEY SKILLS
Able to work with Microsoft Suite
Able to work with FCUB and other Banking Support Applications
Target Driven, able to meet set targets.
Self-motivated employee who performs diligently with minimum supervision.
Ability to learn new skills quickly and effectively and take up challenges.
Excellent written and verbal communication skills.
Good customer relations with the ability to resolve issues quickly and courteously.
Team-oriented and thrives well in fast-paced environments.
HOBBIES
Reading
Interacting with Customers
Exercising
REFERENCES
Dr. Owusu Ansah Wilberforce Mr. Joseph Adutwum
Kwame Nkrumah University of Science and Technology. Manager - GCB Bank PLC
School of Business, Marketing Department. Suame Magazine
Contact this candidate