Research Assistant Center Agent
Resume:
Curriculum Vitae for Mitchell Macheki
Contact Details:
Home Address:
Braeside
Harare
Zimbabwe
Email ***************@*****.***
Cell: +263********* / +263*********
PERSONAL DATA
Nationality: Zimbabwean
Place of Birth: Harare, Zimbabwe
Date of Birth: 22/06/1995
Sex: Female
Marital status: Single
Religion: Christianity
PROFESSIONAL QUALIFICATIONS
Bachelor of Science Honours Degree in Development Studies
Institution- Zimbabwe Open University (ZOU)
Language skills
Language
Reading
Speaking
Writing
English
1
1
1
Shona
1
1
1
Computer Literacy:
Computer literate with the ability to use Microsoft Office Package,
Microsoft word, Excel, power point, SPSS, CSPro, ODK Collect and Kobo
Collect.
Key qualifications:
Developing research tools, conducting focus group discussions, conducting
Key informant discussions, data using CAPI and paper questionnaires.
EMPLOYMENT RECORD
September 2019-April 2020
Harare Central Prison
Position held: Rehabilitation Officer
August 2019
Jimat Development Consultants
Position held: Research Assistant
March 2020
Jimat Development Consultants
Position held: Research Assistant/ Transcriber
June 2022-September 2022
Telecel Zimbabwe
Position held: Call Center Agent
September 2022 Up to Date
Telecel Zimbabwe Head Office
Position held: Service Center Agent, Sales Department
PROFESSIONAL EXPERIENCE
Worked at Harare Central Prison in the Rehabilitation Department-from September 2019 to April 2020
Key duties were focused on
The education system and its department involving inmates
Policy and Advocacy
Health department
Agriculture and Development
Food Security
HIV/AIDS Management
Environment Management
The community residence at Harare Central Prison
Rehabilitation of hand and skill programs with the workshop (Technical Programs)
Engaging with different stakeholders and organizations (Stakeholder Engagement)
Experience in Growing and Maintaining Relationships with stakeholders
Experience in Office Administration.
Experience in Planning, organising, implementing projects
Solid experience in community development, strategy, project formulation and Evaluation
KEY PARTICIPANTS
Officers
Inmates
Environmental Health Technician
Hospital Matron
The Community
Stakeholders
ORGANIZATIONS
Sam burn Pressings
Environment Management Agency (EMA)
Forestry Commission
Seed. Co Zimbabwe
.
KEY COMPETENCIES
Research
Project Planning.
Project Management.
Communication
Consultancy
Jimat Development 2019-2020
Worked at Jimat Development consultants transcribing for key informants and different stakeholders for
the Health Development Fund HDF programme on issues such as
Maternal mortality ratio
Neonatal mortality rate
Reproductive maternal new-born health care
Sexual reproductive health and rights gender quality mainstream
And issues affecting women, adolescents, elderly and those living with disability among other vulnerable groups.
Telecel Zimbabwe June 2022 to date
Call Centre Agent
Key Duties:
Attending customer queries
Educating customers on company products and services
Identify Customer needs
Handling customer complaints
Escalate unresolved issues to relevant internal departments
Service Centre Agent
Key Duties:
Standing in for team leader from October 2022 to October 2023 when she was not around
Attending to walk-in customers requests and queries
Resolving prepaid customer queries
Processing sim replacements for prepaid customers
Processing the registration of new subscribers
Processing call history and warrants (subpoena) requests
Generating HQ daily, weekly and monthly sales reports
Maintaining customer relations
Upsell products
Collecting and reporting customer feedback
REFERENCES
Principle Prison Officer Gomo Progress Kadeyadeya
Harare Central Prison Customer Care Team leader
Rehabilitation Department Telecel Head Office
Lydia Sabau Barbara Nyabawa
Sales Operations Supervisor Customer Care Supervisor
Telecel Head Office Harare Telecel Head Office Harare
Contact this candidate