Accounts Receivable Payable

Christi Rozzelle

**** **** *** **********, ** ***01 910-***-**** crozzelle33 @gmail.com

PROFESSIONAL PROFILE

Quality-focused and customer service oriented professional backed by call center experience. Able to provide cross-functional administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

Strong written, verbal, and interpersonal skills for effective communication and documentation.

Adept at managing time, coordinating details, and balancing competing demands.

Effective problem solver, able to assess needs and identify solutions.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Video Communication Platforms – Zoom and MS Teams.

Microsoft Office Applications – Word, Excel, and PowerPoint; Type 30 WPM.

CORE QUALIFICATIONS

Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics

Medical Administrative Assistant Medical Terminology Medical Transcription

Patient Processing Patient Registration Medical Records Management

Medicare Medicaid HMO PPO Insurance Verification

Basic Coding Skills for ICD-10 & CPT Anatomy & Physiology

CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing

EDUCATION

Ultimate Medical Academy

Associate of Applied Science Degree / Health Sciences – Medical Administrative Assistant, 2025

Diploma – Medical Administrative Assistant, 2023

WORK EXPERIENCE

Continuum – Wilmington, NC 09/2023 – Present

Benefits Verification Specialist / Customer Service – Remote Call Center

Serve as initial contact, answer inbound calls, and respond to customer inquiries.

Enter customer account data, verify benefits eligibility, and communicate in a clear and concise manner.

Identify customer needs, provide resolutions to problems, and follow established procedures.

Document activity in customer accounts in an accurate manner and ensure confidentiality.

Full Time Parent – Wilmington, NC 06/2017 – 09/2023

Provided encouragement, support, and access to activities that enabled the development of skills.

Developed, managed, and maintained a budget effectively.

Coordinated and facilitated medical care, meals, and educational and social activities.

Driven Brands – Charlotte, NC 06/2016 – 06/2017

Accounting Supervisor

Set up and improved accounting systems and processes to meet business needs and maximize operational success.

Reviewed and approved all Accounts Receivable and Payable coming in and out of the department.

Disciplined and motivated accounting team to maximize performance.

Created schedules, handled inbound and outbound calls, and completed data entry.

SOI / TriNet – Fort Mill, SC 05/2005 – 06/2016

Payroll Assistant / Treasury Assistant

Promoted to Treasury Assistant in 2010.

Oversaw clients' Accounts Receivable, posted payments, and collected any balances owed.

Processed payroll functions, trained new employees, exhibited leadership, and led by example.

Posted and applied payments that were collected by ACH and CODs.

Drafted accounts for payments owed by sending ACH files.

Sent direct deposit payments to employee accounts using banking software with over five different banks.

Managed general ledger and balanced accounts monthly, quarterly and annually.

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