Delivery Driver Customer Service
Resume:
Patricia Schaeffer
RESUME
PROFESSIONAL SUMMARY
Multi-talented achiever consistently rewarded for success in planning and execution of headquarters programs as well as a valued, honorable contribution to the private and public sector. Experienced in development and staff management procedures positively impacting overall morale and productivity.
ACCOMPLISHMENTS
As Customer Service Analyst with the United States Postal Service, I received 6 District awards and 1 Regional award for the results of headquarters program deployment.
Currently, as shopper and delivery driver for Walmart, I have received the Drivers Reward Award 10 out of 14 times.
SKILLS
School Bus Driver Delivery driver
Detail oriented Data verification
Record keeping Coding participant data
Diagnostic analysis Customer service analysis Communications Work hour and financial budget
Power point presentations development
Microsoft Word and Excel
WORK HISTORY
Delivery Driver – 16 months Walmart – Greeley, CO
Currently employed – Safely transport orders for customers in Weld, County.
Maintain a 4.9 out of 5 customer rating resulting in monthly economic rewards.
I actually enjoy my job!
School Bus Driver – 12 months Brighton School District
July 2019 – August 2020
Safely transported students from home to school and returned to home.
Patricia Schaeffer resume cont.
Regional Transportation District - 8 months Denver RTD
August 1995 – March 1996
Safely with attention to schedule, transported customers throughout the Denver metropolitan area.
Census Enumerator – 5 months Census Bureau – Aurora, CO
Delivered information from script regarding surveys for on demand project assignment.
Explained questions in better detail for interviewees to allow truthful answers. Conducted interviews with participants to assess eligibility.
Coded data from participant interviews.
Customer Service Analyst -12 years
United States Postal Service – Denver, CO
Evaluated current processes to develop improvement plans.
Coached business leaders on policy, performance, and project follow up. Compiled research data and gave professional presentations highlighting optimizations.
Reviewed internal systems and organized training to address areas in need of improvement.
Conducted thorough reviews of policy operations to devise and deploy improvement strategies facilitating consistent performance.
Work History, cont.
Produced detailed and relevant reports for use in making business decisions.
Deployed many headquarters programs within the Colorado/Wyoming District.
Data Encoder - 6 months
Norwest Bank – Denver, CO
Prepared source data for computer entry. Completed daily data back-up to secure records.
Efficient and detail-oriented Encoder with 1 years of experience in assessing and inputting data into encoding machines. Accuracy driven. Independent and organized in managing workload effectively to complete projects on time.
Patricia Schaeffer resume cont.
Planner and Scheduler - 6 months
Regional Transportation District – Denver, CO
Used software to provide relevant information, evaluations, and planning data for production.
Created routine correspondence and verification paperwork.
Executed excellent marketing skills to establish and grow customer base. Employed accurate forecasting to increase efficiency and reduce waste. Worked directly with production personnel to resolve production scheduling issues and conflicts.
Prioritized schedules to meet project goals and overall customer satisfaction.
Budget Officer - 7 years
United States Postal Service – Denver, CO
Developed fiscal year work hour and line item financial projections for the Colorado/Wyoming District.
Tracked actual to planned and same period last year data. Provided analysis to upper management to assist with corrective action.
Performed unannounced financial and operational audits throughout Colorado and Wyoming
EDUCATION
Business Management University of Colorado Denver – Denver, CO
Contact info: *************@*****.***
Phone: 720-***-****
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