It Support Specialist

Alex B John

Email: *********@*****.*** Phone: +1-778-***-****

Professional Summary

IT Support Specialist with 4+ years of experience in technical support and troubleshooting. Adept at resolving issues, delivering excellent user support, and ensuring system performance across Windows/macOS platforms.

Work Experience

Computer Technician & IT Support Macsolve Technologies Feb 2022 – Mar 2024

- Resolved hardware, software, and network issues efficiently.

- Maintained Windows/Mac systems and managed application installs.

- Supported organizational IT operations and performance. Computer Technician iSolve Solutions Nov 2018 – Aug 2021

- Diagnosed hardware problems and implemented cost-effective solutions.

- Executed data backups and disaster recovery procedures.

- Documented IT processes to support internal use. Skills

- IT Support and Troubleshooting

- Windows and macOS Administration

- Network Configuration and Maintenance

- Remote Desktop Support

- System Installation and Upgrades

- Backup and Disaster Recovery

- Customer Service and Communication

- Technical Documentation

Education

PG Diploma, Network Technology Admin & Security, Vancouver Community College(2024– 2026)

Degree, B.Sc. Computer Science, IHRD College of Applied Sciences (2013–2016)