Customer Service Coordinator

Lisa Edmunds

Streamwood, IL LinkedIn 630-***-**** **********@*******.***

PROFESSIONAL EXPERIENCE

Meyercord Revenue INC. Carol Stream, IL

Customer Service Coordinator October 2018-present

● Provides timely and accurate day to day communications with customers while updating and maintaining customer files and information.

● Resolves customer related issues and acts as the liaison between the customer and the production team/plant manager

● Manages complaints through the Service Now tool, keeping customers informed of progress/end-result

● Centralized complaints from clients and communicated issues to the team

● Manages the return of any suspect product as a result of complaint via State mandated return process Sales Support

● Maintain and distribute pricing information. Support Sales with pricing and volume history, price quotes, contract documents and State website access

● Developed a Contract Management process for improved accountability and an intake form for onboarding new customers

● Oversees and tracks customer outreach initiatives that promote better customer engagement Shipping

● Manages shipping schedule in coordination with freight carriers, domestic and international

● Creates all shipping documents, labels, packing lists and bills of lading, Prepares ground shipments for smaller orders

● Creates, manages and distributes internal shipping schedule

● Communicates all shipments with warehouse staff

Accounting

● Facilitates month end billing for direct to distributor customers

● Processes credit requests and secures manager’s approval

● Resolve any invoice disputes internally/externally

● Provide copies of invoices upon customer request

● Produce quarterly reports for certain customers

Quality Assurance

● Reviews all jobs that are closed to ensure accuracy in all applications

● Verify all print work orders for accuracy and update accordingly

● Schedules Auditors for onsite visits and organizes destruction of spoilage

● Manages accuracy of entries in RNIC, Ledger and PTS Office Administration

● Handle correspondence and confidential reports of a legal, technical or financial nature

● Create affidavits and send to States

● Coordinates Red Cross required training and office supply orders/equipment maintenance

● Produce, organize and maintain stamp samples, customer files and other miscellaneous records

● Update SharePoint with most current contracts and manage state’s portal credentials/logins Production

● Ensures that State, Municipalities, Tribal, and other products orders are processed in a timely manner by creating a sales order and a factory work order

● Reviews and directs inventory, creates work orders accordingly to ensure sufficient product is on hand

● Manages new stamp and design changes, begins process for the artwork update, customer approval and implements changes in all system applications

Sears Holdings Corporation Hoffman Estates, IL

Senior Operations Manager - Targeted Marketing 2011-2018

● Created, managed and distributed the email marketing production calendar

● Budget Management: internal charge-outs (agency model), invoice reconciliation, and monitored spending

Executed expense reductions with vendors – saving $300K in less than 3 months

● Coordinated and processed internal stakeholder intake meetings across targeted marketing

● Supported and updated process documentation, communicate changes, & train business partners

● Handled special projects, as assigned and provide additional support Targeted Marketing

Coordinated a Database Refresh to align with vendor MCL-increased health of Member File

● Developed general production/process enhancements that can be institutionalized across Targeted Marketing

● Managed email data flow operations & prioritization process to ensure on-time delivery

● Supervised team logistics including: New hire training, internal moves, supply ordering, etc.

● Planned and organized all marketing team outings, business lunches, vendor/client visits and even PROFESSIONAL DEVELOPMENT

● Mentored, on-boarded & trained new employees across teams throughout career

● S.T.A.R. level 1 certified. (Steps to Achieving Results) COMMUNITY LEADERSHIP

Village of Streamwood Streamwood, IL

Coordinator and Volunteer of Clean-up May 2021

● Cooperated in the production of village-wide community clean-up, while administering flyers and waivers. Feed My Starving Children Schaumburg, IL

Meal Packer 2016-Present

● Regularly volunteers with FMSC of Schaumburg, IL to pack meals for families currently living in poverty SKILLS

Skills:

● Leadership and office management

● Teamwork

● Time management

● Microsoft Office

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