Inbound/Outbound Customer Service CRM & Order Tracking Systems Quot

Katherine “Katie” Knight

Spanaway, WA ***** 916-***-**** **********@*****.***

INSIDE SALES & CUSTOMER SUPPORT SPECIALIST

Motivated professional with experience in customer interaction, logistics, and administrative support, seeking a desk-based or remote inside sales role. Skilled in handling high volumes of inquiries via phone and email, managing order systems, and using CRM and office tools to support sales teams. Proven ability to adapt in fast-paced environments.

CORE SKILLS & TOOLS

●Inbound/Outbound Customer Service

●CRM & Order Tracking Systems

●Quoting & Lead Follow-Up

●Microsoft Office (Word, Excel, Outlook)

●Google Workspace

●Phone & Email Communication

●Forklift Certified (Sit-Down & Stand-Up)

●Inventory & Fulfillment Support

●Basic ASL Communication

PROFESSIONAL EXPERIENCE

ARG Industrial – Warehouse Associate & Production Worker

Seattle & Fife, WA July 2023 – Jan 2025

●Answered multiple phone lines and responded to customer emails regarding orders, product availability, and pricing.

●Played a key role in shipping and receiving by stepping in for the shipping manager, ensuring accurate logistics and timely order fulfillment.

●Renamed and recreated bin locations to streamline product organization, significantly improving warehouse navigation and efficiency.

●Updated product numbers and adjusted locations in the warehouse management system, enhancing inventory accuracy and fulfillment speed.

●Assembled custom hose and fitting products to exact specifications for industries such as construction, marine, and manufacturing.

●Operated forklifts and pallet jacks to transport and manage inventory safely, including items up to 100 lbs.

●Performed inventory cycle counts and maintained accurate stock data through careful inspection and documentation.

●Read tape measures and matched serial/lot numbers to ensure precise order builds and labeling.

●Maintained a clean, safe, and organized workspace compliant with OSHA standards.

●Balanced physical tasks with front-end communication, contributing to smooth operations across departments.

EDUCATION

Antelope High School – Antelope, CA

High School Diploma, June 2023

●4 Years of Project Lead The Way (PLTW) Engineering

●Completed ASL I & II Courses

●Completed accelerated honors math track (grades 7-12), advancing a full year ahead of standard curriculum starting in 7th grade.

AWARDS & LANGUAGES

●PLTW Engineering Completion (4 Years)

●Basic Proficiency in American Sign Language (ASL)

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