Call Center Customer Service

M/M

MARIO MONTAGUE

About

Customer-focused professional with a track record of bridging

technical operations and client success. Known for developing scalable logistics and support solutions that align with client business goals. Adept at collaborating with cross-functional teams, analyzing customer pain points, and delivering tailored, value-based solutions. Brings deep knowledge of supply chain operations, technical service, and customer enablement, alongside project management and stakeholder communication capabilities.

Experience

Inventory Specialist

Solventum / Charlotte NC

2024 – Present

Led inventory operations, aligning distribution with customer demand through data-driven analysis.

Reduced inventory discrepancies by 15% by

implementing smarter tracking and forecasting tools.

Partnered with sales and operations teams to support customer enablement strategies.

Shipping Clerk/Material Handler

ConMet / Charlotte NC

2023 - 2024

Acted as logistics liaison, enhancing order fulfillment and customer service touchpoints.

Provided real-time updates and resolved shipment issues for key clients and internal stakeholders.

Improved data accuracy and customer communication through regular audits and tracking updates.

Field Battery Technician

LeGrand / Fort Mill SC

2022 - 2023

Serviced warehouse tech systems, increasing client operational efficiency by 35%.

Translated technical issues into clear support solutions for non-technical teams and clients.

Customer Service Representative

iQor / Charlotte NC (Hybrid)

2020 – 2022

Delivered high-impact customer support via inbound and outbound calls, consistently meeting KPIs

including first-call resolution, customer satisfaction, and service quality standards with customer

satisfaction score consistently above 90%.

Educated clients on product features and services, acting as a consultative advisor to resolve technical inquiries and enhance customer experience.

Built and maintained client trust through clear

communication, issue ownership, and collaboration

with internal teams to ensure end-to-end resolution. Additional Roles

Amazon

Transportation Operation Management Associate/Switcher (2020) Amazon

Fulfillment Center Associate (2019 – 2020)

LKQ

Warehouse Associate (2017 – 2018)

Core Compentencies

Client Relationship Management

B2B Technical Support

CRM & ERP Tools

Pre-Sales & Post-Sales Enablement

Inventory & Logistics

Cross-Functional Collaboration

Data-Driven Decision Making

Project Leadership

Charlotte, NC *************@*****.*** 704-***-**** Logistics Manager

Montague Enterprises / Charlotte NC

2021 - 2022

Managed end-to-end logistics and vendor relations for B2B clients.

Designed cost-effective delivery systems aligned with client satisfaction goals.

Built strategic customer partnerships by identifying and solving operational gaps.

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