Inside Sales Customer Support

LUCAS BERRY

Ballwin, MO *****

*********@*****.*** / 314-***-****

WWW: www.linkedin.com/in/lucasdean72 / WWW: Online Profile SUMMARY

Dynamic sales professional with excellent customer service skills and effective communication. Skilled in vendor negotiation and customer relationship management, I excel in driving growth and enhancing efficiency. My ability to streamline processes and foster strong client connections, building outstanding rapport, has consistently delivered results. SKILLS

Vendor negotiation

Audio-technical support

Inventory management

Marketing design

Sales forecasting

Customer relationship management

PROFESSIONAL EXPERIENCE

Business Owner / BerryMusicStL - Ballwin, USA 01/2016 - Current Facilitated growth of family-owned music studio, achieving 400% increase in student enrollment. Sourced vendors for studio supplies and student instruments while negotiating favorable pricing. Executed administrative duties, including designing marketing materials and conducting email blasts. Provided audio-technical support for sound equipment and addressed IT troubleshooting needs. Inside Sales/Customer Support / Rapids Foodservice Contract and Design - Bridgeton, USA 01/2017 - 01/2018 Generated 50 to 70 leads daily through cold calling potential customers. Processed 30 to 50 orders each day, ensuring accuracy and timeliness. Participated in multiple trade shows and vendor training events annually to enhance industry knowledge. Inside Sales/Customer Support / Federal Steel Supply - Chesterfield, USA 01/2015 - 01/2016 Processed 50 orders daily with high accuracy and efficiency. Generated 60-80 marketing leads per day through proactive outreach and follow-ups. Evaluated products for customers while negotiating pricing and lead times with vendors. Inside Sales/Customer Support / Alro Steel Supply - St. Louis, USA 01/2013 - 01/2015 Generated several hundred leads per event by attending multiple trade shows annually. Fielded over 70 daily calls for orders, quotes, and technical inquiries. Conducted several production plant tours annually, providing product training as needed. Designed an efficient warehouse workflow implemented across multiple national locations. Inside Sales/Customer Support / Leica Biosystems - St. Louis, USA 01/2008 - 01/2010 Generated hundreds of leads and customer orders by attending multiple large vendor trade shows annually. Collaborated with product specialists to provide first-line technical support for customers. Developed strategies with management to enhance efficiency of inside sales team. Participated in product training events to elevate skills and customer service capabilities. LB

Inside Sales / Baldor Reliance Motors - St. Louis, USA 07/2007 - 10/2008 Processed 40 to 60 orders daily, ensuring timely fulfillment. Executed frequent data entry for orders and quotes to maintain accuracy. Streamlined warehouse workflow efficiency, resulting in implementation across several branches. Customer Service and Call Center / Western Union - Bridgeton, USA 01/2002 - 01/2006 Managed 80 to 100 daily calls, ensuring efficient resolution of inquiries. Promoted to compliance department for handling complex and escalated calls effectively. Customer Service and Call Center / Laclede Gas Company - St. Louis, USA 01/2000 - 01/2002 Dispatched up to 100 emergency calls per shift to service members. Collaborated with emergency personnel, including 911 first responders, to ensure rapid response. Managed call routing efficiency to optimize resource allocation during emergencies. Dispatcher / Driver / Interlock Pharmacy Systems - Florissant, Missouri 01/1992 - 01/2000 Coordinated dispatch for a fleet of 25 drivers to ensure timely deliveries. Scheduled routes efficiently to optimize driver productivity and minimize delays. Assigned emergency deliveries to maintain service levels during peak demand periods. EDUCATION AND TRAINING

Bachelor of Arts: Corporate Communication 06/2015

Lindenwood University - Saint Charles, MO

Associate of Arts: General Transfer Studies (Accelerated) 01/2008 Saint Louis Community College - St. Louis, MO

ACTIVITIES

Frequent volunteer work with homeless shelters

Community support teaching underprivileged children music Volunteer work monthly at memory care centers

CERTIFICATIONS

Excel Certified

IT Fundamentals Certified

LANGUAGES

French:

Limited

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