Customer Service Data Entry

Destiny Torres

***************@*****.*** North Miami, FL, 3316, USA 239-***-****

Work Experience

Receptionist

Miami Dade College – 11380 NW 27th Ave, Miami, FL 33167 March 2023 – February 2024

• Greeted new students and visitors in a professional, welcoming manner

• Answered incoming phone calls, emails and appointment scheduling

• Maintained confidentiality of student records and information

• Supported administrative team with clerical duties and front desk operations

• Filing, organizing, and maintaining student records

• Managed incoming and outgoing mail and packages

Business Office Administrative Student

Miami JobCorps Center – 3050 NW 183rd St, Miami Gardens, FL August 2021 – November 2023

• Trained in professional office procedures, customer service, and administrative support

• Assisted with filing, data entry, and reception-style tasks in a simulated office environment

• Practiced workplace professionalism including dress code, time management, and teamwork Assistant Manager

Handy 50 – 417 New Market Rd W, Immokalee, FL 34142 January 2020 – July 2021

• Operated cash registers, assisted customers, and maintained overnight safety protocols

• Stocked inventory and performed opening/closing procedures

• Handled customer complaints calmly and trained new hires on daily assignments

• Coordinating between 4 stores

Crew Trainer

McDonald’s – 420 N 15th St, Immokalee, FL 34142 August 2016 – September – 2019

• Provide on-the-job training for new hires, teaching them daily tasks, customer service standards, and operational procedures

• Support management in developing the team, implementing new processes, and maintaining a productive work environment

• Made sure the crew adheres to all food safety rules, company policies, and operational standards Certificates / Licenses

• Microsoft Office Specialist – Office Word 2016

• Microsoft Office Specialist – Office Excel 2016

• Microsoft Office Specialist – Office PowerPoint 2016

• OPAC Certified

• Security Officer – Class D

• Responsible Vendor – Alcohol

• Responsible Vendor – Food Handler

Education

Florida International University – 3000 NE 151st St, North Miami, FL 33181 Bachelor of Arts – Psychology

May 2024 – Current

Skills

• Adaptability

• Multitasking

• Multi-line phone systems

• Scheduling and appointment management

• Data entry

• Cash handling and POS systems

• Documenting

References

• Sofia McCall 786-***-****

• Ann Noriega 954-***-****

• Christina Harding Cruz 239-***-****

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