Office Assistant Front Desk

Contact

PHONE: 585-***-****

EMAIL: ******.*********@*****.***

ADDRESS:

**** ********* ***

OXNARD, CA 93030

Diamond Tindal

EDUCATION

Bryant & Stratton College

Medical Office Assistant Diploma Graduated 2024

Health Care Ministration – Expected to graduate 2026

Summary

I am a self-motivated healthcare professional looking to join a dynamic environment where I can effectively apply my skills and front desk administrative experience. I excel at managing multiple administrative tasks in fast-paced settings. With a friendly personality, strong teamwork abilities, and exceptional customer service skills, I possess transferable skills that will be beneficial in this role.

WORK EXPERIENCE

Rochester Regional Health System Rochester, NY

Access Associate, April 2023-December 2024

Manage incoming calls while providing necessary information.

Greet patients provide direction as needed and scheduling patient appointments.

Complete the registration process for patients as defined by departmental policy.

Verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable.

Perform check-in and check-out procedures.

Collect and process payments when applicable.

Serve as a resource to others in the resolution of complex issues.

Mt. Hope Diner Rochester, NY

Server, April 2015 - 2023

Greet guests and present them with the menu.

Take accurate orders from customers, including special items and menu changes.

Serve prepared meals and drinks for customers in a friendly manner.

Help customers make food and beverage selections.

Offer suggestions based on customer preferences and dietary restrictions.

Take payments at the table or at POS terminals.

Use an enthusiastic attitude to maintain the dining ambiance.

Adhere to sanitation, and safety control policies.

Set decorations, condiments, napkins, service plates, and utensils.

Highland Hospital Rochester, NY

Patient Care Tech, November 2021- March 2022

Check patients’ blood pressure, heartbeat, and pulse regularly.

Provide compassionate care by listening to patients’ concerns and guiding them by answering any questions or concerns.

Monitor patients’ conditions and provide updates to healthcare team.

Turn, reposition, and move patients between beds, wheelchairs, and seats.

Help patients use the bathroom and dress.

Monitor patients’ food and liquid intake.

Escort patients to get X-rays and other imaging tests.

Marks Texas Hots Rochester, NY

Server, June 2018- December 2020

Welcomed and sat guests comfortably in the dining section.

Take customers’ food and drink orders.

Collaborate with the kitchen staff for prompt and correct delivery of orders.

Memorized the menu and recommended meals and drinks.

Delivered a memorable dining experience by resolving all customer issues promptly.

Assisted with the tidying of tables, clearing leftovers, and keeping the dining area neat and pleasant.

Set tables and rearranged the dining area to accommodate larger groups and prepare the restaurant for special events.

Ensured cooking utensils and kitchen area are cleaned after closing to comply with state regulations.

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