Real Estate Technical Support
Resume:
RICK HANLEY
917-***-**** *******.***@******.***
EXPERIENCE
Head of Facilities & Agent Support 2024-Present Palm Springs, CA
Compass Real Estate
Managed facilities for Compass Palm Springs office serving over 150 plus agents, ensuring seamless daily operations and technical support.
Increased agent productivity by providing technical support for the Compass platform. Improved operational efficiency by optimizing resource allocation and enhancing office maintenance.
Residential Property Management 2023- 2024
New York City
AR Walker
Managed more than 250 rental units for an individual owner on New York's Upper West Side.
Dealt with all aspects of management, from fielding tenant issues, building maintenance and tenant screening and marketing upcoming vacancies. Reviewed and managed lease renewals as well as annual increases for rent stabilized apartments.
Researched new technology and vendors for the buildings to keep them current with other luxury prewar buildings.
Licensed Real Estate Salesperson 2015- 2024
New York City
The Corcoran Group and Compass Real Estate
Increased sales volume by cultivating strong relationships and trust. Specialized in second and third homes purchases for ultra-high net worth clients. Developed a strong rental business focuses on high-end relocation clients in the $15K to
$25K rental market.
Delivered specially tailored solutions for clients purchasing both primary and secondary homes, resulting in a steady pipeline of referral and repeat business. Recognized for exceptional sales performance as a member of the Multi-Million Dollar Club closing over $23M in sales annually.
Excelled at contract negotiation and providing strategic market insights. Built a reputation as a trusted advisor for families, often serving multiple generations through personalized and dedicated service.
Owner/COO 1996-2015
Miami Beach/New York
Hanley-Kahn, Inc / KADOnyc
Built a high-end multi location retail brand throughout South Florida and on New York's iconic Bleecker Street by curating a sophisticated line of high-end gifts and home decor, while delivering exceptional customer experiences. Specializing in luxury product lines including jewelry, gifts, and home decor. KADOnyc became a destination for high-end clients for exceptional gifts and decor. Designed and implemented a service model emphasizing personalized attention and concierge-level care, driving customer retention and loyalty. Achieved $4.8M in annual sales with an 18% net return. Built relationships with the local and celebrity clients, offering tailored product recommendations, and creating a unique shopping experience.
Developed and maintained a robust network of repeat customers across five locations, driven by a commitment to excellent service and high-quality merchandise. Managed a team of 40 to 60 employees, ensuring all staff aligned with the company’s vision of personalized customer care and sales excellence. FIND ME ONLINE
http://linkedin.com/in/rick-hanley-
8610a679
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EDUCATION
Associates Degree / Art History
University of Massachusetts Lowell
• Austin Preparatory Academy
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