Customer Service High School

Whitnee Garner

Mobile: 615-***-****

Email: ****************@*****.***

Address: **** ********** **., ******* *****, KY 42101

SUMMARY

Thank you for considering my application for this position. I am a highly-motivated, passionate, energetic and commercially-focused team worker who understands how paramount excellent customer service is to the success of the business. In recent years, I have developed excellent communication and interpersonal skills, which means I will consistently be a positive role model for your services and brand. I am a high achiever. In addition to attaining excellent academic grades, I was regularly praised by my manager in my previous role for my flexibility, loyalty, and commitment to continuous improvement and development. If you hire me, I will ensure how I serve your customers positively impacts company reviews and protects your hard-earned reputation in this competitive industry.

SKILLS

Self-Control

Inventory management software (e.g., SAP, Oracle)

ERP systems

Data Analysis

Inventory Accounting

Time management

Clear Communication Skills

Attention to Detail

Professionalism

Adaptability

Problem-solving skills

Microsoft Office Suite

EDUCATION

Volunteer State Community College

Business Marketing, 2006-2008

Wilson Central High School

High School Diploma, 2002-2006

WORK EXPERIENCE

Inventory Specialist

Geodis, 2014-present

Collaborated on performance management initiatives, tracking employees KPIs and assisting leadership with providing feedback.

Improved team communication by 30% by implementing regular team meetings and feedback sessions.

Implemented a new inventory management system, leading to a 12% improvement in inventory accuracy.

Attention to detail with counting and quality to have precise data to make informed decisions about stock levels, reordering, and identifying potential issues like theft or damage.

Maintain detailed and organized records of all inventory transactions, including receipts, shipments, and adjustments.

AREA SUPERVISOR

Ross, 2009-2013

Achieved high customer satisfaction ratings for the company with 92% overall satisfaction rating.

Facilitated individual development plans for each team member to enable growth and high levels of engagement.

Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Building rapport with customers, being approachable, and providing positive customer experiences. Also, being flexible and able to adjust to changing situations and customer needs.

Led a team of 20 employees, successfully managing projects and ensuring timely completion while maintaining high quality standards.

CUSTOMER SERVICE ASSOCIATE

Ross, 2007-2009

Answered product questions and concerned by clarifying the customers situation, determining the cause of the problem; selected and explained the best solution

Registered customer purchases on assigned cash register, collected cash and distributed change as requested; processed voids, returns, rain checks, refunds, and exchanges as needed

Answered incoming customer service calls

Provided accurate, valid and complete information by using the right methods/tools

Offered support and solutions to customers

Answered questions about terms of sale

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