Call Center Customer Service

Joseph Makela

617-***-**** **********@*****.***

** *** ******** ******* **** center experience. 3+ yrs account management. 2 years in youth services 2 yrs sales

Experience

NFI Overnight Awake Councilor Aug 2023 – Jul 2025

Beverly Continuum Services – monitor teens of all genders check for signs of life and that they are present and not escaping

Lakeside detention – working w/ DYS monitor arrested Teen boys in lockdown facility

Driver 2019-present

Uber 2019-2021 Lyft 2019-2023 Grubhub 2023-present Instacart 2023-present Associated Home Care Seniors Home Keeper Jan 2023- Aug 2023 Travel to senior’s home to do light chores i.e. dishes, laundry, vacuuming, dusting, meals, food shopping or companionship

Comcast Retention Call Center Rep April 2014 – Sep 2019 Answer incoming calls to lower bills to save customer that asked to Cancel services Use special bundle prices and discounts given to my department and upsell services to save Trip to corporate weekend virtual shopping spree for being top10 in upselling services 2018 Other experience

1 yr Life Insurance Sales 3+ yrs account management call center 8+ yrs Retail Call Centers 1yr Retail Store Dept Manager 1yr Poker Dealer

Education

High School Diploma Peabody Veterans Memorial High School Peabody, MA 1997

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