Technical Support Cloud Solutions

Mohammad Zarooq

Riyadh, Saudi Arabia +966-********* *******@*****.***

LinkedIn: https://www.linkedin.com/in/mohammad-zarooq-153570

Professional Summary

Dynamic IT professional with 15+ years of experience delivering enterprise-level technical support, Junior system administration, and cloud solutions across global teams. Recognized for driving infrastructure improvements and delivering end-user satisfaction across cloud and hybrid environments. Currently seeking to transition into Cloud Solutions leveraging deep expertise in Microsoft 365, Azure and systems integration. Committed to continuous learning and strategic problem-solving.

Core Competencies

Microsoft 365 & Azure Administration, Virtual Desktop Infrastructure (VDI, Windows 365 Cloud PC, Cloud Security (Microsoft Defender, MFA), System Deployment & ITSM /Ticket Escalation & SLA Monitoring, End-User Training & Technical Documentation, Team Leadership & Mentoring (L1–L2 Support), Office 365 Intune Device Management Active Directory VPN Exchange, Network & Application Troubleshooting, Software Deployment (SAP, Fiori, Workzone, Softphone, Cisco Jabber)

Professional Experience

IT Supervisor ALFANAR Co – Riyadh, Saudi Arabia Feb 2013 – Present

Led technical onboarding and offboarding of global staff including Account Creation, licensing, Reset MFA, account delegation, Mailbox forwarding, Account Expiry.

Supported over 3,000 end users across hybrid cloud infrastructure, deploying Windows 365 Cloud PCs.

Trained and mentored Level 1 support team while resolving Level 2 escalations.

Streamlined VDI Access and Support.

Collaborated with cross-functional teams for SAP, Security system rollouts.

Conducted training sessions on OneDrive for Business usage and configuration, improving adoption across department

VPN operations using FortiClient.

Creating & deploying Images for various models of PC's & Laptops

Updating user File no, office Extension, Mobile No, in Active Directory

Ensured endpoint compliance via Intune device policies

Providing support to share screen Wireless during Meetings through Click share

Technical Support Specialist ALFANAR Energy – Madrid, Spain –(2 weeks Onsite)

Managed Windows 10 deployment and domain integrations tailored to local language needs.

Provided full-spectrum remote and onsite support, including FortiClient VPN and Microsoft Teams.

Supported data backup, printer setups, and antivirus deployment using McAfee.

Desktop Support Specialist SABIC – Saudi Kayan & HADEED Steel Co 2008 – 2013

Delivered high-quality desktop and network support for over 2,500 users.

Supported video conferencing systems and simulation software.

Provided domain troubleshooting, printer support, and Windows imaging.

IT Technician Global Link Communication – Dubai Nov 2006 – Mar 2008

Servicing of laptops & troubleshooting

Installation of operating systems & Software

Installation of Etisalat 3G cameras, data cards.

Troubleshooting of wireless Network

Creating Backups & Maintenance of PC's

Education & Certifications

Bachelor of Commerce – St. Aloysius College, Mangalore University, India

Computer Management & Hardware Honors – Karnataka Polytechnic, India

MCSE Certificate – Indian Institute of Hardware Technology

Hardware & Networking – Jetking Infotrain Pvt Ltd

Certifications: Microsoft Certified: Azure Virtual Desktop Specialty, Microsoft Certified: Azure Administrator, Azure Fundamentals, Microsoft Certified Technology Specialist (MCTS), Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA)

Languages

English (Fluent), Hindi, Kannada, Malayalam, Tamil, Arabic (Basic)

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