Customer Service Quality Assurance

Sengavone (Noy) Tyler

*** ******* **.

Elgin, IL 60120

***.*****@*****.***

Cell# 847-***-****

OBJECTIVE: To obtain a challenging position, that will utilize my experiences and provide me with the opportunity for growth.

EXPERIENCES:

10/2015-7/2025 Dovenmuehle Mortgage Inc.

Quality Assurance, Analyst II

• Audit new loans boarded & compared from the documents received.

• Email clients for confirmation or missing documents.

• Run reports monthly for Ginnie Mae, investors account.

• CBR reports for credit bureau reporting

• Excel, Word & Outlook

• Open & close all task after inspected from assigned list 8/2024-9/2025 Chinese Mutual Association

Home Health Care Service

• Assist in food preparations

• Bath/shower

• Laundry

• Medication intake

• Exercise

• Groceries & errands

04/2004-01/2016 State Farm Insurance, Elgin, Illinois Bilingual Office Rep / Administrative Assistant

• Provide customer service & sales for auto, home & life insurance

• Prepare cost, quote & bind policies

• Process policy payments, balance & reconciled daily bank deposits 02/2002-04/2004 Bank One, Elgin, Illinois

Customer Service Associate

• Handled high volume of cash and reconciled cash

• Opened & closed main office

• Assisted in Account Receivable and sales

• Check cashing

EDUCATION: Elgin High School, General Studies Diploma SKILLS: Multi-task, detail oriented, experience in Excel, Word, Outlook, customer service, sales.

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