Call Center Representative
Resume:
Vadea Goner
North Little Rock, AR 72116
**************@*****.***
Experience
Department of Finance and Administration
Renewals Titles cashier
*/**** - 11/2024
Assist customers with driver's licenses, identification cards, vehicle registration, and title transfers. Answer inquiries regarding DMV processes, policies, and requirements. Process paperwork and forms related to driver's licenses, registrations, and title renewals. Issue permits, license plates, and driver’s licenses after confirming eligibility and required documentation. Handle payments for fees and fines. Resolve customer complaints or direct them to the appropriate department.
Taco Bell
Second Assistant Manager
10/1/2023 - 05/2024
Assist in managing the daily operations of the restaurant, including opening and closing procedures. Oversee the preparation and serving of food in compliance with health and safety standards. Ensure food safety and cleanliness protocols are followed, including maintaining the kitchen and dining area. Monitor inventory levels and assist in ordering supplies as necessary.
Baptist Hospital
Call Center Representative
3/1/2022 - 7/1/2023
Answer inbound calls from patients, families, and staff, addressing inquiries related to healthcare services, appointments, and billing. Provide information regarding the services and programs offered by the Baptist organization, ensuring clarity and accuracy. Assist patients in scheduling appointments, confirming existing appointments, and providing reminders or follow-up information.
GFL Environmental
Call center representative
7/1/2022 - 8/1/2022
Answer inbound calls and emails from customers regarding waste collection, billing, service inquiries, and scheduling. Provide exceptional customer service by resolving complaints and addressing service issues promptly. Process new service requests, cancellations, and address changes. Provide accurate information regarding GFL Environmental’s services, pricing, and policies. Collaborate with other departments (e.g., operations, billing, dispatch) to ensure timely service delivery and issue resolution. Document customer interactions and maintain up-to-date records in company systems.
MedEvolve
Medical Billing Representative
4/1/2022 - 6/1/2022
Oversee the daily operations of healthcare facilities, including scheduling, budgeting, and resource allocation. Ensure efficient operation of administrative processes within the organization or department, such as patient scheduling, admissions, and billing. Collaborate with healthcare providers (doctors, nurses, and technicians) to ensure smooth coordination and patient care. Implement and monitor policies and procedures to ensure efficient service delivery and quality patient care. Mailing bill Answering phones EOB doctors appointments
Cypress
CSR - Customer Service Representative
2/1/2022 - 4/1/2022
Check in trucks put invoices into computer Answer phones filing Over see the trucks are delivered the right amount of product chashier
Love's Travel Stops & Country Stores
Cashier
4/1/2019 - 6/1/2021
Love's Travel Stops & Country Stores- making sure the roller grill keep coffee fresh cleaning stocking
Little Rock School District
Manager
12/1/2002 - 10/1/2019
Cashier and making sure the roller grill keep coffee fresh cleaning stocking Manager Production record keeping over see of the kitchen. Order the food time sheets cooking
Education
bILLING and Coding - Vocational
Remington college
05/2009
,
Certificate -
Remington College
2010-05-24
Little rock, AR
Skills
Accounting/Financial Skills
Collections
Accounting Clerk
Healthcare
Hospital Food Worker
Hospital Food Worker
Hospitality/Service Skills
Host/Hostess
Hospitality Supervisor
Waiter/Waitress
Food Service
Cook
Machine Operator
Machine Operator
Manufacturing/Production
Manufacturing/Production
Quality Control
Assembly
Office/Admin/Professional
Office Management
Office Clerk
Receptionist
Secretary
Sales
Retail Sales
Software
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft Power Point
Microsoft Access
Microsoft Word
Warehouse/Distribution
Warehouse Clerk
Warehouse Clerk
Packing
Sorting/Straightening
Contact this candidate