Infrastructure Engineer Business Operations

Saurin Shah, Infrastructure Engineer

Edison, ****0, USA, 732-***-****, ******@*********.***

SUMMARY Dynamic Azure Administrator with extensive experience in designing and deploying cloud applications. Over 7 years of expertise in Azure services, optimizing virtual machines, and implementing CI/CD pipelines. Achieved a 25% increase in application uptime and enhanced data processing efficiency by 35%. Proven ability to lead cloud migrations and secure resources in compliance with industry standards. Prepared to leverage unique skills to advance operational efficiency and innovation within the organization.

WORK EXPERIENCE

07/2024 – 05/2025

Sr Infrastructure Engineer, Magnite (Netapp)

Maintained and supported core Azure infrastructure (Azure 2022, Windows Server 2022), Cisco Meraki MX100, and FortiGate 100F firewalls, ensuring 99.99% uptime and seamless business operations.

Managed VPN connectivity using FortiClient v7.2 and Cisco AnyConnect v5.0, improving remote access reliability for 300+ users and reducing support tickets by 25%.

Troubleshot and administered Microsoft 365 apps (Exchange Online, Teams v2.1, OneDrive, SharePoint Online), resolving complex escalations and increasing user satisfaction scores by 18%.

Administered Microsoft Intune (version 2405) for device compliance and endpoint management, raising compliance rates from 85% to 98% across the organization.

Automated repetitive admin tasks with PowerShell 7.4 scripts, saving the IT team over 12 hours per month and reducing manual errors.

Collaborated with the SOC to monitor and remediate threats using SentinelOne EDR v24.1, decreasing average incident response time by 40% and preventing two major security breaches.

Managed the team’s user query mailbox, quickly understanding the scope of each request and ensuring users received timely, helpful responses—helping to boost user satisfaction and reduce follow-up queries by 20%.

Responded to and resolved feed and batch support issues, actively monitoring alerts to catch and address problems before they could impact business operations.

Leveraged tools like ITSM, ITRS, JIRA, DynaTrace, and Splunk to track incidents, troubleshoot issues, and create reports—improving transparency and enabling faster root cause analysis.

Led incident management efforts, providing clear, timely notifications to users and efficiently handling escalations, which minimized downtime and kept stakeholders informed.

Maintained detailed documentation and knowledge bases, making it easier for team members to find solutions quickly and reducing onboarding time for new hires.

Coordinated closely with development teams to resolve complex issues, ensuring fixes were delivered quickly and accurately—resulting in a 15% reduction in ticket resolution time.

Assisted with metrics reporting, helping leadership identify trends and areas for improvement, which led to targeted process enhancements.

Organized and ran Business Continuity tests, ensuring all paperwork was completed and the team was prepared for unexpected events—helping to secure a 100% pass rate on annual audits.

Took the initiative to organize and lead meetings focused on issue resolution, bringing together the right people to solve problems efficiently.

Identified opportunities for automation, which reduced manual, repetitive tasks and freed up over 10 hours per week for higher-value work.

Used strong SQL and UNIX/Linux skills to analyze data and troubleshoot production issues, leading to faster resolution and fewer recurring problems.

Developed Python scripts to automate routine tasks, increasing team productivity and reducing human error.

Managed batch processing jobs using Autosys and Bob, ensuring critical business processes ran smoothly and on schedule.

Supported production environments in the financial industry, with a focus on market risk—helping the business meet regulatory requirements and avoid compliance issues.

Applied Agile methodologies to streamline workflows and improve team collaboration, resulting in faster project delivery.

Created data visualizations and reports in Tableau, making complex information easy to understand for business stakeholders.

Worked effectively with colleagues across multiple regions, using strong communication and project management skills to keep everyone aligned.

Applied ITIL best practices and a solid understanding of the Software Development Life Cycle (SDLC) to deliver reliable, high-quality support.

Provided operational support for both Windows and UNIX/Linux systems, ensuring stability across diverse environments.

Designed and deployed scalable cloud infrastructure using AWS services such as EC2, S3, and RDS, reducing system downtime by 30%.

Automated infrastructure provisioning using AWS CloudFormation and Terraform, decreasing deployment times by 17%.

Implemented CI/CD pipelines with AWS CodePipeline and Jenkins, enabling rapid and reliable application delivery.

Led migration of legacy databases to Amazon RDS, cutting maintenance efforts in half and improving scalability.

Optimized AWS costs by leveraging Reserved and Spot Instances, resulting in a 30% reduction in monthly cloud expenses.

Established robust security policies using AWS IAM, VPC, and Security Groups, achieving 100% compliance with industry standards.

N/A, USA

04/2023 – 07/2024

SR Infrastructure Engineer / Developer, ERPSUITES.COM Loveland, USA

Designed and deployed scalable web applications using Azure App Services, increasing application uptime by 25% and supporting over 10,000 concurrent users.

Implemented Azure SQL Database for secure, high-availability data storage, resulting in 40% faster query performance and improved application response times.

Automated business processes with Azure Logic Apps, reducing manual intervention by 60% and accelerating workflow completion times. Managed and optimized Azure virtual machines, reducing infrastructure costs by 30% while maintaining system reliability and scalability. Developed and maintained CI/CD pipelines using Azure DevOps, decreasing deployment times by 50% and minimizing release errors. Built and managed data pipelines with Azure Data Factory, enabling realtime analytic

08/2018 – 01/2023 Sr Virtualization/ Linux Engineer- Infrastructure / developer, The New York, USA

Bank Of New York Mellon

Served as the primary point of contact for all vulnerability management activities concerning Server Operating Systems.

Managed and maintained Linux servers, ensuring uninterrupted operations for 50+ employees.

Implemented automation scripts using Bash and Python, reducing manual tasks by 30%.

Collaborated with development teams to deploy and configure web applications on Apache and Nginx servers.

Performed system upgrades and patch management, minimizing vulnerabilities and enhancing security.

Developed and executed backup and disaster recovery strategies, reducing data loss by 40% during critical incidents.

Engineered and managed automation for large-scale Windows-based platforms.

Architected and deployed VMware and Citrix desktop virtualization solutions.

Led substantial operating system migrations and technology rollouts, enhancing system performance and reliability.

Demonstrated advanced knowledge of networking concepts.

Integrated Microsoft Office and core desktop applications across enterprise environments.

Cultivated and maintained robust customer relationships.

Collaborated with business leaders, application developers, and systems technology experts to optimize workflows.

Oversaw and mentored junior team members, nurturing a culture of knowledge sharing.

02/2003 – 12/2009 WINDOWS ARCHITECT / ENGINEER / ADMINISTRATOR, New York, USA

The Bank Of New York Mellon

Managed the administration of Windows servers to ensure optimal performance.

Facilitated server migration from physical to virtual environments, enhancing resource utilization.

08/2014 – 08/2018 Sr Windows Engineer-- Developer, HealthFirst New York, USA

Managed the deployment of Cisco UCS infrastructure and Cohesity, ensuring high availability and peak performance.

Administered VMware infrastructure to maintain operational efficiency. Integrated VROps Log Insight with vCenter to bolster monitoring capabilities.

Executed the migration of vCenter and ESX from 6.5 to 7.0, ensuring minimal downtime.

Implemented robust disaster recovery strategies to protect critical data.

05/2012 – 08/2014 Consultant, Credit Agricole New York, USA

Directed the deployment of SCOM 2012R2 infrastructure to enhance system monitoring.

Configured AWS and Azure infrastructure, successfully migrating over 200 servers.

Designed solution architecture for business-critical applications, ensuring scalability and performance.

11/2011 – 05/2012 Consultant, Jefferies and Company Jersey City, USA

Executed the deployment of Windows 2008 server for a BizTalk project, enhancing integration capabilities.

Rearchitected and implemented disaster recovery infrastructure solutions to bolster resilience.

05/2011 – 11/2011 Consultant, Morgan Stanley Smith Barney Brooklyn, USA

Executed the deployment of Windows 2008 server to enhance application performance.

Architected and implemented disaster recovery infrastructure solutions, ensuring business continuity.

07/2010 – 05/2011 Infrastructure Engineer (Consultant), Bessemer Trust Woodbridge, USA

Spearheaded the deployment of the IIS Web server application on Windows 2003 server, enhancing web services availability.

Diagnosed and resolved performance-related issues in IIS applications to optimize user experience.

07/2002 – 02/2003 WINDOWS HANDS-ON PROJECT LEAD, Pfizer Morristown, USA

Planned, designed, and deployed alternate investment application infrastructure to meet business needs.

Coordinated with vendors for application monitoring and performance tuning, enhancing system efficiency.

01/1995 – 07/2000 LEAD NETWORK / NT SYSTEM ADMINISTRATOR, Piscataway, USA

Telcordia Technologies

Evaluated, redesigned, and re-implemented the existing NetIQ infrastructure to enhance operational capabilities.

Oversaw the installation, upgrade, and daily administration of SQL Servers, ensuring data integrity.

EDUCATION

1982 – 1982 University of Gujarat N/A, N/A

Bachelor of Science, Mechanical Engineering

SKILLS

Microsoft SQL Server

Microsoft IIS (6, 7, 7.5)

(2008/12/14/16)

DB2

JAVA

XML

WebSphere

Microsoft Office 365 administration

Bigfix

Symantec AV

SCOM

NetIQ

BMC Patrol

BladeLogic

Vrops

HP ProLiant

Cohesity

Cisco UCS

HP Blade server

Dell Power edge server

Microsoft SAN

NETAPP storage

VB Scripting

VMware (GSX, ESXi)

Python

Bash scripting

Kubernetes

PowerShell

Azure

AWS

GCP

SCCM/SCOM

Service Now

Jira

Confluence

Share Point

Communication

Teamwork

Problem-solving

Adaptability

Project management

Research

Systems architecture

Customer relationship management

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