Customer Service Technical Support

MARNI BROWN

***********@*****.*** 585-***-**** Rochester, NY

WORK EXPERIENCE

Customer Service Representative

TSI

Apr 2025 - current Remote

Provide customer service over the phone for National Grid customers

Explain bill details and payment history. Research discrepancies and set up payment agreements for customers with past due accounts. Take payments and schedule work orders.

Customer Care Representative

Excellus BCBS

03/2021 - 04/2022 Remote

Provided Service and information to healthcare providers regarding member coverage and claims

Researched and problem solved claim issues

Assisted members traveling out of the area regarding coverage and claims.

Developer II

Paychex Inc

09/1993 - 04/2004 Webster, NY

Assisted user community in analyzing and developing requirements to meet the needs of the company and adhere to legal standards

Wrote and maintained software for 401k, Workers Compensation, FSA and Insurance products

Provided instructional and technical support to user communities of the Payroll, Taxpay, Direct Deposit and Human Resource Service products

Certified software for production and provided support to user community.

CAREER OBJECTIVE

Dynamic and detail-oriented Web

Developer with a strong background in

customer service, offering a unique

blend of technical expertise and client-

focused communication. Proficiency in

HTML, CSS, JavaScript, and modern

frameworks. Adept at troubleshooting,

optimizing user experience, and

delivering tailored digital solutions that

align with business goals. Known for

excellent problem-solving skills,

adaptability, and the ability to translate

complex technical concepts into clear,

customer-friendly support.

EDUCATION

Computer Science

Monroe Community College

06/1993 - 06/1995

Rochester

SKILLS

Hardware and software installation

SQL integration

Software Development

HTML and XML

Programming

Testing and maintenance

Experience with source code

Web-based software engineering

Technical Support

CSS

Python

Node.js

Git/GitHub

CERTIFICATIONS

IBM Full Stack Developer Cousera In

progress

Google Cybersecurity Coursera. In

progress

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