Customer Service Representative

Angelia Johnson

**** *. ********* **

Detroit, MI 48217

H: 951-***-**** **********@***.***

Objective: Highly organized and tech-savvy professional with 25+ years of experience in customer service, insurance, and medical collections. Seeking a remote Virtual Assistant role where I can leverage my communication skills, multitasking abilities, and attention to detail to support executives and teams in dynamic virtual environments.

Core Skills

• Virtual Assistance & Remote Support

• Calendar Management & Scheduling

• Email Handling & Inbox Organization

• Data Entry & Document Preparation

• CRM Systems & Insurance Web Portals

• Microsoft Office & Google Workspace

•Conflict Resolution & Active Listening

• Time Management & Task Prioritization

• AZ Commissioned Notary Professional Experience

Tech Tools:

Zoom

Teams

Professional Experience

Customer Service Representative

Consumer Cellular

– Phoenix, AZ

Dec 2021 – Dec 2022

• Provided remote support for customer inquiries, billing, and device setup.

• Managed account changes, payments, and service upgrades.

• Delivered empathetic assistance in a fast-paced virtual environment.

Customer Service Representative

Safeway/Albertson’s – Phoenix, AZ

Feb 2020 – Aug 2020

• Addressed in-store and online customer concerns.

• Credited loyalty points and resolved transaction discrepancies.

FNOL Representative

Kemper Insurance – Phoenix, AZ

Jun 2019 – Feb 2020

• Initiated claims intake and documented accident details.

• Communicated with insureds, attorneys, and claimants.

Medical Collector

Kindred Healthcare – Houston, TX

Feb 2017 – May 2019

• Contacted insurers to verify claim status and resolve denials.

•Submitted appeals and supporting documentation.

• Consistently met monthly collection goals.

Additional Medical Collections roles from 2009–2017 available upon request or in full resume.

Education & Certifications

Associate of Arts in Business Administration

AIU Online – Schaumburg, IL Nov 2008

Adjuster Pre-Licensing Certificate

Kaplan Financial – May 2018

Life & Health Pre-Licensing Certificate-

Kaplan Financial- June 2025

Commissioned Notary

State of Arizona – Active

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