Customer Service Marketing Manager
Resume:
Jeff Bando
Milwaukee, WI 53214
*********@*****.***
Experienced professional offering excellent customer service, analytical and marketing skills
Professional Experience
Weatherguard Roofing & Restoration February 2024 -Present
Lead Canvasser
Obtained leads for the roofing inspectors daily in various neighborhoods.
Canvassed for leads by contacting homeowners at their door or by phone .
Worked in the field with the inspection teams by going door to door with an average of knocking 200 doors per shift.
Regularly receive bonuses once the installations were completed.
Eurotech, Inc March 2018 -February 2024
Marketing Manager
Manage marketing leads speaking directly with current and potentially new customers from internet, canvassing and old customer base accounts
Receive regular bonuses from leads that resulted in direct marketing sales.
Regularly meet company requirements of in home demonstrations of 12 per month.
WPC Brands Inc March 2017- March 2018
Shipping and Receiving Clerk
Processed customer orders
Palletized shipment products
Worked with numerous shipping companies
Compiled daily product reports for the shipping manager
Sears Holdings Corporation November 2016 - March 2017
Internal Marketing Manager
Recorded store announcements though the voiceover system to inform customers of current promotions during store operations.
The "Voice Of Sears" Midwest internal ad connections to 26 stores
Prepared and coordinated retail sales ads for local distribution of visual and audio materials through social media and direct marketing.
Maintained steady business strategies, which increased productivity and store profits.
Wisconsin Department of Transportation April 2014 - November 2016
DMV Customer Service Representative
Consistently recognized as top performer, processing 104% of customer tickets.
Regularly received customer complimentary recommendation calls and letters.
Regularly assigned to the Welcome desk as the first point of contact to direct and assist customers with requests.
Worked with limited supervision, processing the licensing of drivers and the registration and titling of motor vehicles.
Provided information and assistance to the public regarding requirements and procedures for driver licensing, as well as vehicle registration and identification.
Determined and assisted the public in completion of proper applications and forms.
Conducted, evaluated, and explained the results of written, vision, hearing and other examinations.
Determined applicants’ eligibility for and issued ID cards, driving instruction and motor vehicle salespersons permits, as well as driver licenses for regular operator, motorcycle, CDL, occupational, reinstatements, and school bus.
Issued registrations, titles and license plates typically involving up to ten transaction types.
Wisconsin Department of Children & Families September 2012 - April 2014
Auditor
Assist Child Care Program Investigators with investigations of child care providers receiving Shares subsidy payments.
Utilize State Administrative Codes, State Statutes, and Shares Policies to determine billing and capacity violations.
Audit child care provider documents, including sign-in and out sheets, remittance, and payment reports.
Calculate Shares overpayments and process recoupment for repayment.
Review surveillance video footage and document any discrepancies from submitted attendance reports to assist investigators in proving attendance violations.
Compare and analyze state food program documentation submitted by child care providers to assist investigator in determining possible attendance discrepancies.
Navigate and cross reference public assistance computer systems and state databases.
TRAINING:
Client Fraud Training-January 2013
Provider Fraud Training-January 2013
Wisconsin Shares Attendance Reporting-January 2014
Wisconsin Shares Child Care Provider Information March 2014
US Bancorp Fund Services, LLC May 1995 - September 2012
Institutional Services Department Representative: 2000-2011
Provided customer service to institutional clients and individual account holders for 150 mutual funds, processing high volumes of financial transactions.
Managed a distribution list via excel, regarding income dividend rates paid or upcoming.
Received numerous external customer service compliments and rewards.
Firstar Funds Center Representative: 1999-2000
Held securities license 6 and 63, providing customer service to Firstar Funds clients and representatives,
Discussed with clients their investment objectives, and offered suggestions for specific investment products based on their needs.
Investor Services Retail Representative: 1996-1999
Provided customer service to retail Mutual Funds individual account holders.
Reported daily transaction reports to US Bancorp Fund Services clients and Freiss Associates.
Processed account maintenance and financial transactions.
Records Research Department Representative: 1995-1996
Copied original documentation and statements from all departments at US Bancorp Fund Services, including compiling information from micro-fiche, micro film or the original filed documentation.
Issued corrective statements for accounts requiring maintenance & reissuance.
Education
Milwaukee Area Technical College: Television Production Associates Degree: 1995
UWM – Milwaukee: Attended January 1993- December 1993: transferred to MATC.
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