Customer Service Representative
Resume:
APOLLON CHARLES
Customer Service Representative
****************@*****.***
**** ** ***** *******, ** 33068
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals in the field of telephone interviewer. Expérience
Customer Service Representative
CONSUMER CELLULAR at Home / LiveOps, Miami, Florida March 2024– January 2025
- Addressed customers courteously using suitable methods and problem-solving skills - Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Responded to telephone inquiries and complaints following standard operating procedures. - Followed up with customers regarding product functionality and overall satisfaction. - Read from scripts to promote uniformity and consistency in communications.
Customer Service Representative ADT February 2022 — June 2023
• Responsibilities are to answer phones,resolve patient insurance claims or questions related to medical care and benefits information
• Customer service team at an assigned PBS location responsible for ensuring excellent customer satisfaction through timely,accurate and professional follow up and resolution to customer complaints,issues and general inquiries. Professional experience sales COMCAST March 2020 — September 2021
• Executed outbound and inbound calling strategy to warm leads,leading to a close rate of 45% which exceeded expectations by 60%.
• Worked closely with existing customers to understand their needs,resulting in
$300,000 in retention revenue, recording notes salesforce to on -board customer service reps and account managers to customer profiles . • Maintained up to date knowledge of sales strategies and product offerings leading $220.000 up
.sell incomes
Languages Skills
- English / French -
Upselling products and Service Fluent - Efficient and detail-oriented - Customer Retention Strategies - Courteous with Strong Service Mindset - Inquiry Requests - Inbound and Outbound Calling - Answering Emails
- Data Entry, 35 WPM
- Customer service
Education
High School Diploma Aug 2017 Deerfield High School
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