Customer Service Representative

Danielle Richard Morris

EMAIL *******.*********@*****.***

ADDRESS :*** ******* **** ************ ** 30214

TLF : 239-***-****

customer service representative over 8 years of experiences in telephones,answering approximately 200 calls in the a friendly and courteous manner to increase sales by providing the ultimate customer experience. Enthusiastic and reliable Sales Associate, dedicated to providing excellent customer service with a smile. Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meeting all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manners. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. January 6- 2023 — February 4,2025

Professional experience sales COMCAST

• Executed outbound and inbound calling strategy to warm leads,leading to a close rate of 45% which exceeded expectations by 60%.

• Worked closely with existing customers to understand their needs,resulting in

$300,000 in retention revenue, recording notes salesforce to on -board customer service reps and account managers to customer profiles . • Maintained up to date knowledge of sales strategies and product offerings leading $220.000 up .sell incomes Customer Service Representative ADT February 2022 — June 2023

.Responsibilities are to answer phones,resolve patient insurance claims or question related to medical care and benefits information

• Customer service team at an assigned PBS location responsible for ensuring excellent customer satisfaction through timely,accurate and professional follow

up and resolution to customer complaints,issues and general inquiries. March 2020 — September 2021

remote customer service HGS

• Developed customer service scripts to ensure consistent customer service across all customer service channels • Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience.Drafted customer service policies and procedures that standardized customer service operations and improved customer experience

.Committed to providing helpful answers and relevant information to retain clients . HEADWAY SURVEY AGENT April 2019 — May 2020

• Market research firm

• medical surveys to find out what patient thoughts

• making outbound calls and conducting political surveys to delve deep into voter,s thoughts

Education:

• High School diploma

Skills:

• Active listening

• Communication

• Computer skills

• Customer service

• • Microsoft Office, Word, Excel, Outlook, Data Entry, Typing

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